Karen Alconga

KAREN ALCONGA VIRTUAL ASSISTANT PERSONAL PROFILE WORK HISTORY Detail-oriented person well-versed in providing Private Label Amazon Customer Support seamless support to clients, as well as independently performing administrative, UPWORK 2019 TO PRESENT appointment and social media scheduling, and online research tasks seeks to work as virtual assistant in a top firm - Resolves an average of 300 inquiries weekly - Helps the company win stellar customer service ratings - Provide Weekly Brand Health Reports HIGHLIGHTED SKILLS - E-commerce Experience (Shopify & Amazon) - Graphic Design (Canva & Adobe Photoshop) - Conflict Resolution - Excellent Communication Skills - Fulfill orders, refund and product replacements - Resolve customer complaints - Respond to Amazon Product Reviews and Seller Feedback - Tools: Helium10, Shopkeeper, Keepa, Google Sheet, Loom, & Dropbox - Troubleshooting - Service and Support - Strong Work Ethic - Great Attention to Detail Social Media Manager UPWORK 2019 CONTACT INFORMATION - Create engaging contents Cell: (- - Create blog graphics, channel art using related apps Email:- - Social media management experience: LinkedIn: www.linkedin.com/in/karenalconga Facebook, Twitter, Instagram, Google+, Pinterest, Skype: koraiamaya YouTube, Vimeo, LinkedIn Address: Purok Mangga, Brgy. San Miguel, - Wordpress & Blogspot Management Digos City, Davao del Sur, Philippines - Manage & Schedule contents - Tools: Audacity, Photoshop, MS Office Suites, Filmora, Tailwind, HootSuite, Dropbox, Google Sheet & Google PREVIOUS EDUCATION University of Mindanao BS IN ELECTRICAL ENGINEERING Docs Admin Support (Shopify) UPWORK - Sophomore Davao City National High School HIGH SCHOOL DIPLOMA, CLASS OF 2012 2019 - Manage Shopify Accounts - Online research/Keyword Research - File management through Dropbox, Google sheets, etc. - Create Blog graphics using Canva & Photoshop - Schedule Social Media Posts using HootSuite