KAREN CROWE
1317 W. 18th St., Sulphur, OK 73086-- or -
Due to physical limitations, I am best suited for a telecommuting position.
WORK HISTORY
Conduent May 2017—June 2017
iOS Technical Advisor Training (Telecommute)
Optum Services October 2015 –October 2016
Quit Coach (Telecommute)
Counseled participants via inbound/outbound telephone calls about the Quit for Life smoking cessation program. Using proven strategies, helped participants make healthier lifestyle choices, identified the reasons why they used tobacco and emphasized the benefits of being tobacco free. By using proven strategies and motivational coaching, helped participants create a tobacco cessation plan and make positive changes in their lives for health, financial and psychological benefits. Completed more than 2900 interventions with 63% of participants still tobacco free 90 days after the end of the eight-week program.
Sitel (Telecommute) September 2015 - September 2015
Customer Service – Broadcast Sports Subscriber Services
Assisted customers with subscribing to the service, processed payments, and managed accounts for subscribers' seasonal on-demand television viewing of NBA sporting events.
Sykes Home powered by Alpine Access (Telecommute) August 2013 – August 2015
Gaming User Experience Specialist. Provided gaming console (Xbox) online subscription account assistance and technical support for gaming hardware and provided support to customers at the release of Microsoft Windows 10 operating system and the subsequent integration with Xbox.
Chat Sales Pilot Program. Chosen for the AT&T chat pilot program which provided a platform of instant communication between customers and sales agents. While consistently fielding three chats simultaneously, provided support navigating the AT&T website, and suggested upgrades of equipment, features and services. Guided customers through starting or changing service plans, phone swaps, troubleshooting of devices, current promotions, pricing, and improvements as well as providing systematic instructions on use of the customer's new equipment. Was consistent meeting and exceeding sales and performance metrics.
Customer Care Professional Specialized in Android mobility but also have a good working knowledge of iOS systems. As a customer care professional, performed cross-selling and up-selling of products and services; created, changed, disconnected and reconnected service plans or swaps, performed in-depth troubleshooting of devices, features and services, shared knowledge of operating equipment with customers, verified credits, charges or changes of account, stayed current on promotions, pricing, plan changes and improvements that may affect the customer; facilitated the customers' requests associated with warranty replacement, equipment upgrades as well as provided and processed information about rebates. Handled a high-volume of inbound calls at a rapid pace while maintaining effective and professional call handling; built trust and a relationship with the customer to create a positive experience; demonstrated strong communication skills to interact with the customer in a confident manner; demonstrated active listening, empathy and was attentive to detail all while multitasking in a fast-paced work environment. Met or exceeded minimum metrics and demonstrated a good work ethic and outgoing, positive, persuasive, confident and goal oriented attitude toward superior customer service.
Arise, Inc. d.b.a. OKLegalEase, LLC (Telecommute) October 2012 – February 2013
Contracted with Arise through my independent company to take inbound customer service calls from home using a virtual private network. Represented DisneyStore.com, and took inbound calls from customers with questions about website navigation, placing orders from the DisneyStore.com website; answered questions about products, shipment times, and shared expectations with customer. Represented Intuit-TurboTax and took inbound customer service calls from home using a virtual private network. Assisted customers with website navigation, questions about software, updating software and troubleshooting.
Legal Aid Services of Oklahoma®, Ada Satellite Office. July – October 2008, January – March 2009
Legal Intern (240 hours) Prepared motions, interrogatories, pleadings and correspondence for the courts, clients, and the clients’ representatives under the supervision of an attorney and provided office clerical support. Represented Legal Aid Services of Oklahoma® at meeting with directors, the organizers, and representatives of local United Way agencies to discuss and plan fund raising tactics to meet or exceed the goal for 2008. Contacted previous year’s donors and successfully urged 50% of them to pledge a matching gift for the 2008 year.
Other Experience: Notary Public for the State of Oklahoma, Ordained Minister (wedding officiant), Board member of 501(c)(3) non- profit animal rescue, Hospital Unit Secretary, Hotel Guest Services, Retail Greenhouse Operations and Sales Lead, Clerical and administrative assistance, Retail grocery sales and service, Volunteering – Animal rescue, networking, transporting and fund raising, Volunteering – United Way.
Interests: Immigration law, elder law, human rights, animal advocacy, climate change, alternative energy, the study of medicinal herbs and natural remedies, genealogical research and the study of Indigenous Peoples in the Americas and the study of native languages as well as Spanish and French.
EDUCATION Bachelor of Science, Legal Studies East Central University, Ada OK GPA 3.70/4.00 Major: Legal Studies Related course work: Political Science, Introduction to Law, Legal Research and Writing, Civil Procedure and Litigation, Wills, Estates, Trusts and Probate, Family Law, Contract Law, Real Estate Law, Evidence, Introduction to Law Enforcement, Legal Aspects of Criminal Justice, Native American Law, Jurisprudence, Business Law, and Legal Ethics.
MEMBERSHIPS AND HONORS American Association of Notaries, National Lawyers Guild, Legal Professions Association, Alpha Chi National Honor Society, Pi Sigma Alpha National Political Science Honor Society, Lambda Epsilon Chi National Honor Society in Paralegal/Legal Assistant Studies, Outstanding Graduating Senior- by East Central University Legal Professions Association President’s Honor Roll (4.0). Fall 2004; Spring, Fall 2005; Spring, Fall 2008; Spring 2009. Dean’s Honor Roll (3.3 and above). Spring 2006; Fall 2007.
