Karen Lou Gabato

Karen Lou Capuyan Gabato Address Mobile Number E‐mail Address : Blk 7 Lot 16 Genesis Sub Division Basak, Lapu‐lapu City : - :- Summary of Qualification              13 years’ solid experience in IT and Semiconductor industry combining Web Developer, Technical Support, System Engineer, IT Project Coordinator, IT Sales Executive, IT Consultant, IT Support and Production Operator/Assistant Engineer. As an IT Consultant, my duties require to runs the entire IT operations of the company. As a Web Developer, develop and maintain company website using CMS Wordpress application, designing and developing cascading style sheets (css) themes for online survey application. As IT Technical Support for a research marketing company, creating and maintaining online surveys using 4 different platforms (eg. Lime survey, Survey monkey, Survey gizmo and Survey plus). Performs all IT related job for a SME company from networking/workstations connectivity, purchasing online software tools, Telco issues, creating company emails, setup emails on MS Outlook, configuring company email on mobile (iphone, samsung, htc and other smart phones), Software/OS installations and provide user assistance on all IT related issues. As SPSS Data Analysts, able to do self‐ training within a month and currently mastering SPSS programming creating dataset, frequency tables, charts/graphs and crosstabs. As an IT Project Coordinator, planning, execution and finalization of projects according to its scope, deliverables, timelines and costs. It also includes acquiring resources and coordinating the efforts of team members, third party and other individuals involves, in order to deliver the project according to plan. As a System Engineer responsible for onsite/offsite initial installation and configuration of contract center system, IP PBX system and other Next IX Inc. products using Cent OS, Elastix and Asterisk programming. As an IT Technical Support (Call Center/ IP PBX System), provides 24/7 technical support and training to agents. As System Engineer (Lexmark), following test specs or cases to insure Dell printer’s software and firmware are working properly. Tracing bugs found and confirmed fixes by development team. As Production Operator, following hundreds different SOP for creating labels, double checking all label writings and barcodes as well as final packing presentation. As an Assistant Engineer, responsible for testing the products using appropriate machines and correct test programs to enhance quality, productivity & improve manufacturing yield. Ability to perform multitasking, self‐driven, can handle work pressure and provides desired output. Time management and able to speak English and a little on Mandarin. Professional Experience A.) IT Technical Support (website and server tasks) UOB Kay Hian 8 Anthony Road #01‐01 Singapore 229957 www.uobkayhian.com May 7 2019 – July 15 2019 Company Background: Backed by the UOB Group, UOB Kay Hian is one of Asia’s large largest brokerage firms. Headquartered in Singapore, we are supported by more than 80 branches worldwide including a growing network of offices across Southeast Asia, Greater China, the United Kingdom and North America. Our global footprint and strong international presence have enabled us to feel the pulse of key financial markets and deliver incisive intelligence across industry sectors and asset classes. Web and Server Technical Support  Daily checking on all servers running services  Provide technical support for trading users issues on the system, logs activity, portfolio audits and others  Doing housekeeping on the servers and deletions of users from trading system.  Updates daily stocks market related news, exchange rates and others on trading websites  Create newsletter for promotions, new products and seminars for marketing departments  Updates on trading website banners and announcements.  Doing on all company’s website Ad hoc tasks  Apply patches on trading servers from UAT to Production servers  Provide other teams supports on all trading related issues concerning servers running smoothly B.) System Analyst Next|IX Systems Inc. RD 3 Floor Montivar Bldg. 34 Jupiter St. Brgy. Bel–air, Makati City, Philippines 1200 www.nextixsystems.com Company Background: NextIX is an award‐winning innovation company that specializes on asterisk‐based telephony, providing telecommunication solutions like IP PBX System, Contact Center System, Global Telephony System, IP Communication, Social communication and web based applications like Food delivery System, Medicine delivery System and Web Solutions.         Assigned as System Analyst (project for Philgeps ‐ Department of Budget and Management: Procurement System of the Philippines) Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions. Defines application problem by conferring with clients; evaluating procedures and processes. Develops solution by preparing and evaluating alternative workflow solutions. Provides reference by writing documentation and draw process diagrams. Accomplishes information systems and organization mission by completing related results as needed Devise ways to add new functionality to existing computer systems. Conduct testing to ensure that the system works as expected. C.) IT Consultant/ Web Developer/ IT Tech Support and SPSS Data Analyst Nexus Link PTE LTD 1 Ubi View Focus One, #01‐15 Singapore 408555 www.nexus‐ link.net August 2011 – March 2018 Company Background: Nexus Link is an established regional marketing research and consultancy firm. Proficient in both qualitative and quantitative research methodologies, specialists offer both customized and syndicated research services.              Web developer and IT Technical Support Design, develop and provide ongoing maintenance of website and pages using Wordpress CMS. Experience in several technologies like HTML, PHP, Mysql, CSS, Javascript and Adobe PS/DW. Create survey website using different survey online applications like Survey Gizmo, Surveymonkey, and Limesurvey. Customize themes for survey application using CSS and HTML technologies Creates clean html codes for blasting email contents. Scan thousands of emails via email verifier software and blasts thousands of valid emails. Monitor responses on all live online surveys and support all IT technical issue encounter in the survey. Answering technical inquiry and resolve issues over the phone. PC installations from OS, MS Office, SPSS software, Anti Virus, imaging OS and others. Creates company email accounts and configure on MS Outlook and smart phones. Configure router, printer, smart phones and other electronic devices for connectivity. Help other team department to cover some works like purchasing, admin functions and recruitment. Provide IT technical issues among co‐worker SPSS Data Analyst  Create SPSS codes to run question labels, variable labels, missing values, data cleaning codes and skipping codes.  Provide frequency tables, topline, dataset, crosstabs and merging  Collaborate with other team in preparing charts, graphs and presentation D.) Semiconductor Production Technician Sigurd Microelectronics Corp. No.11 Lane 169, Section 2, Chung Shing Road, Chu‐tung Hsinchu, Taiwan R.O.C www.sigurd.com.tw June 8, 2010 – June 28, 2011 Company Background: Sigurd Microelectronics Corp provides semiconductor assembly and test services in Taiwan. Its test services cover a range of standard and customized test solutions, including C/P and F/T for logic, analog, mixed‐signal, radio frequency (RF), memory, power, and sensor integrated circuits (ICs). Provides assembly for the manufacture of MEMS ICs, power management ICs, optical devices, CMOS sensors, RF modules, and logic ICs.         Assigned in (BEOL) Back‐end‐of‐line Processing, Packaging Dept. Packing IC (trays, small or big tape and reel) products on all Sigurd customers following SOP or special instructions. Participate in time to time SOP updates for better and faster work execution. Creating labels and barcodes using Sigurd automated labeling software applications. Creating labels manually using CodeSoft application. Double check the product final packaging, label writings and barcodes. Ensuring finish product has passed QC approval before deploying to customer. Updates IC statuses, printing summary report and edit changes through Sigurd MES. Provide daily production output. E.) IT Project Coordinator and Technical Support Engineer Next|IX Systems Inc. RD 3 Floor Montivar Bldg. 34 Jupiter St. Brgy. Bel–air, Makati City, Philippines 1200 www.nextixsystems.com January 19, 2009 – May 31, 2010 Company Background: NextIX is an award‐winning innovation company that specializes on asterisk‐based telephony, providing telecommunication solutions like IP PBX System, Contact Center System, Global Telephony System, IP Communication, Social communication and web based applications like Food delivery System, Medicine delivery System and Web Solutions.   Assigned as Technical Support Engineer/ System Engineer– (January 19, 2009 – April 2009) Provide technical support on all Next IX products, from call center system, websites (Wordpress), smartcards, video or IP phones, delivery system (food and medicine), IP PBX systems(Elastix) and money transfer system. Writing data on Smart Cards. Perform initial server installation (CentOS and Elastix) and configuration on call center and IP PBX systems using Asterisk programming. Perform initial installation and configuration on Window Server 2008 Conduct trainings to customers call center agents and IT personnel.         Assigned as Project Coordinator – (April 2009 – May 31, 2010) Control all Next IX project phases and activities. Planning schedule details and ensuring to accomplished the timelines, deliverables, risks and costs. Coordination with all the teams evolving the project. Deliver projects reports, status or updates to clients. Participate in system testing, readiness reviews and perform acceptance test. Closely working with presales team, help prepare technical documents and system proposals for clients. Assists the Development team in making newly created systems, applications and websites. Assists Systems Engineer during onsite or offsite system installation and testing.    F.) Semiconductor Assistant Engineer Signality System Engineering Inc. No. 442 Shuie Fu Road, Chutung County, Hsinchu City Taiwan R.O.C. www.signality.com.tw November 21, 2005 – August 11, 2008 Company Background: Signality System Engineering Co., Ltd. is a Taiwan‐based company engaged in the development, manufacture and sale of semiconductor testing systems and testing services. Testing services include reliability and functionality testing services such as integrated circuit (IC) burn‐in service and logic IC testing service.        Assigned as Assistant Engineer (Front‐end‐of‐line Processing, Final Testing Dept. for IC and Wafer) Check IC or wafer quantity and quality before loading. Check Run Card for appropriate test program, machine tester and prober system to use. Perform first test and re‐test on IC or wafer Assists Product Engineers and Machine Engineers to ensure smooth production. Monitor the machine running to achieve manufacturing yield. Assists QC team for EQC testing and double check finish product for QA approval Responsible for achieving daily production output and good quality work. G.) System Engineer Lexmark Research & Development Corporation Innove Plaza Samar Loop cor. Panay Road Business Park Cebu City, Philippines www1.lexmark.com January 24, 2005 – October 17, 2005 Company Background: Lexmark International, Inc. (NYSE: LXK) is a leading developer, manufacturer and supplier of printing and imaging solutions for offices and homes. Since separating from IBM in 1991, Lexmark's product line has expanded to include laser printers, inkjet printers, and multifunction devices, as well as associated supplies and services.          Assigned as System Engineer ( for DELL customer using Windows Microsoft OS) Installation of OS using all languages only on DELL computers. Creates OS images for future language testing. Perform testing on printer’s firmware and software following DELL specifications Ensure printers functionality from hardware firmware, software and other bundle applications. Log PTR’s (problem tracing reports) on issues encountered. Verify bugs found and confirm fixes done by development team. Participate in discussions involving other teams for developments. Perform localization testing, thus involves using all MS OS languages. Provides daily reports on the tasks assignments. Professional skills Programming: HTML5, CSS, PHP, Java scripting, C/ C++, ASP, ASPX, HTML, Visual Basic 6.0, Asterisk. Databases: MySql, MsSql. Tools: Wordpress, Adobe Photoshop, Adobe Flash, Vicidial (Open Source Call Center System), MS Office applications, MS Project, CodeSoft Label Printing Application, Open source applications (CRM, ticketing and project management applications), Smart email verifier Platforms: Windows 98/2000/XP, XP Pro, Vista, Window 7, Mac OS, Linux Cent OS, Ubuntu and Elastix. Email Platforms: Lotus Notes, MS Outlook, Yahoo/ Gmail business account. Survey Platforms: Survey Monkey, Survey Gizmo, Survey Plus, Lime Survey. Educational Background College: 1999‐2004 Bachelor of Science in Computer Science Misamis University, Philippines Ozamiz City Philippines 7200 Thesis: Aquar Pet Shop Online Reservation Seminars, Exhibits and Special Course Attended CISCO Networking Misamis University June 2002 – March 2004 Introduction to Adobe Photoshop Seminar December 2003 Client Server Programming w/ TCP/IP Misamis University March 2004 E‐ Services Philippines NextIX Inc. Exibitor February 7‐9, 2010 Asian Development Bank ICT Week NextIX Inc. Exibitor April 14‐16 2010 Personal Information Birth Date Gender Citizenship Religion Height Weight Language Spoken : : : : : : : January 7, 1983 Female Filipino Roman Catholic 5'3" 57 klgs. English, Tagalog, Cebuano and Chinese Mandarin (a little)