Karen Malagon

For over 7 years, I have led customer service specializing in technical support, customer care, and fraud analysis. My focus revolves around effective client management, solving intricate problems, and accurately detecting irregularities. My experience in remote settings has granted me the ability to remain composed under pressure, meticulously organize tasks, and prioritize efficiently. Additionally, I specialize in designing and optimizing LinkedIn profiles and CVs, leveraging my skills to enhance professional visibility and presentation. I have extensive expertise in social media and search engine search techniques, as well as fraud analysis, KYC, and Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo. I've delivered exceptional technical support to clients, addressing internet connectivity issues and offering detailed guidance on device setup and technological solutions. My proactive approach to billing inquiries and mobile device troubleshooting has strengthened my ability to provide exceptional customer service, maintaining positive and satisfying relationships