Karina Pozo

Janet Karina Pozo Romero 859 Hartford Turnkpike, Vernon Rocville 06066- Connecticut-- Professional Profile Professional with experience in analysis, development and maintenance of systems in the technology and IT consulting sector. Participation in projects of Financial Business, Auditing, Purchasing, Project Management, Payment Methods, Insurance. Knowledge of design and data modeling, Business Intelligence projects (information systems). Windows, Unix architecture. Passionate about reading, teaching and healthy habits. Self-taught and always learning. 02/2009 – 2014 Delaware Group. Consulting, Technology and Outsourcing - Perú • • • • Date: Function: Client: Tools: • • Environment: Tasks: February 2009 – March 2014 Manager BPO Bussines Business Process Outsourcing Telefónica, Movistar, Orange Customer platforms in the Telecomunications and telephone operators. Testing platforms of our clients Consulting in BPO services, testing, process optimization; specialization in the telecommunications sector, Oil & Gas Sector. - BPO Service for France Telecom Orange, a company that has been operating in Spain since 1998 and is one of the world's leading telecommunications operators. In 2005, it acquired Amena, the third largest mobile operator in Europe, and in 2006, Orange, its only brand in Spain, is the one that provides all mobile-fixed convergence communication services to Spanish users. The company currently has 12 million customers in Spain. Currently, two services are provided in Peru for the areas of Systems Development and Implementation, Certification and Pre-production Environments, and Production. Software Configuration Management Service or SQA for Orange. Systems Support and Maintenance Service for Orange. - BPO Service for Movistar, a Spanish multinational telecommunications services company (mobile segment) based in Lima. It is the fifth largest and most important company in the sector. Validation service of unpaid debt corresponding to the year 2007 to be submitted to the Superintendence of Tax Administration of Peru, SUNAT. - BPO Service for Telefónica de España, a Spanish multinational telecommunications services company (mobile segment) headquartered in Madrid. It is the fifth largest and most important company in the sector. Currently in Peru, two services are being carried out in the areas of billing and promotions and campaigns. 1 Operation and Testing Service of the Billing, Risk and Fraud Department of Telefónica. Parameterization and Testing of Promotions, Services and Tariffs for Telefónica. 11/2008 – 2009 Dharma Sigi - Spain • • • • • • Date: Function: Client: Tools: Environment: Tasks: Febrero 2007 – Enero 2009 Business Intelligence Consultant Telefónica, Pluspetrol TransTOOLS proprietary relational database Datamarts of our clients Consulting for datamart project, definition of customized reports, dashboards for Grupo Inmobiliario Ferrocarril. Datamart designed for the analysis of information related to its business areas: management of subsidized housing developments for different municipalities and municipalities, private real estate projects, and property investment. Technology used: Multibase (TransTOOLS proprietary relational database), Oracle 10g for ETL's, Oracle BI Answers and Interactive Dashboard for reports. . 07/2007 – 2008 Capgemini. Consulting, Technology and Outsourcing - Spain 2 • • • • Date: Function: Client: Tools: • • Environment: Tasks: • • • • • Date: Function: Client: Tools: Tasks: September 2007 – 2008 BI Consulting Santa Lucia Insurance MicroStrategy 8.0.2, 8.1; Oracle 10g; Oracle Warehouse Builder; HP-AX Unix servers, Red Hat Linux servers, Analysis and development of Business Intelligence (BI) systems on the Information Systems of Santa Lucia Insurance. SUI Project (Policy and Insurance Information) and CRM (Customer Datawarehouse). Analysis of the current situation of the Development environment for applications in the Business Intelligence area in Santa Lucia: outline for the realization of a best practices plan in the architecture of both systems. Objectives: Unification, standardization and optimization in the development environments and soon in production for St. Lucia's information systems. Julio 2007 – Septiembre 2007 BI Consulting Aena - Spanish Airports and Air Navigation MicroStrategy 8.0, 8.1; Oracle 9.2. Analysis and development of Business Intelligence (BI) systems. Airport Contact Center Project - Analysis of restructuring, improvement and tuning of DWH of the Contact Center information system. Proposal for the generation of Scorecards, taking advantage of the new functionality of version 8.1. 12/2004 –07/2007 IT Deusto. Information Technology Consulting and Services - Spain 3 • • Function: Client: • • • • Project: Tools: Environment: Tasks: • • Function: Client: • • • • Project: Tools: Environment: Tasks: • • Function: Client: • • • • Project: Tools: Environment: Tasks: • • Function: Client: • • • • Project: Tools: Environment: Tasks: • • Function: Client: • Project: Analyst tGestiona - Telefónica Group Company - IT Area – Development Telefónica Group Financial Business System Java J2EE- Oracle 9.2- Microstrategy 8.0.1 System: Solaris/Unix Analysis and preparation of the physical model, development of DB DDLs (both operational and informational). Maintenance and tuning of the DB. Development of load programs: PL/SQL Unix of DB. Analysis and development of ETL processes for the informational part of the system. Analysis and implementation of Metadata in Microstrategy (attributes, facts, hierarchies, filters, indicators, reports, etc), Report Services. Programmer Analyst tGestiona - Telefónica Group Company - IT Area – Development eAudit of the General Audit Department of the Telefónica Group Java J2EE- Oracle 9.2- Microstratety 8.0.1 Sistema:Solaris/Unix. DB maintenance. Development and maintenance of load programs: PL/SQL - Unix DB. Development and maintenance of ETL processes for the information part of the system. Metadata implementation in Microstrategy, Reports. Programmer Analyst tGestiona - Telefónica Group Company - IT Area – Development CSA+ Informational Java J2EE- Oracle 9.2- Microstratety 8.0.1 Sistema:Solaris/Unix. Analysis and preparation of the physical model, elaboration of DDLs of the DB. Maintenance and tunning of the DB. Development and maintenance of load programs: PL/SQL Unix DB. Analysis and development of ETL processes, information part of the system. Development of reports and public objects in Microstrategy. Programmer Analyst TPTI - Telefónica Group Company - IT Area – Development Gespro - Telefónica Group's Project Management System Java J2EE- Oracle 9.0- Microstratety 7 System:Solaris/Unix. Analysis and preparation of the physical model, elaboration of database DDLs. Database Maintenance. Alarm Module Analysis.. Programmer Analyst TPTI - Telefónica Spain Group Company - IT Area – Development FILON - Telefónica Group Purchasing System - Standardized • • • Tools: Environment: Tasks: Interface vs 1.2 VBasic 6.0, ASP 3.0 – SQL Server 2000 (Transact-SQL) Sistema:Solaris/Unix. Development of stored procedures in standardized interface between the Filón system and the Group's SAP systems. The interface is realized in stored procedures in transact-sql, invoked from C programs, which generate files that are sent and received through queues in MQ Series. The complexity and business logic of the interface is in the stored procedures. 07/2003 – 12/2004 HavaSoft - IT Consulting - Spain • • • • • Function: Project: Tools: Environment: Tasks: Analista Programadora Coral Net Payment Methods Visual Studio .Net: ADO, Visual Basic .Net, ASP .Net. BD SQL Server 2000 Windows 2000. CoralNet core module development in VBasic .Net, composed by two interfaces. Elaboration of stored procedures for the interface (transact-sql). Pre-implementation test plan in Production. Project for POS (point of sale terminal) transaction system. 02/2003 –06/2003 G&E Management and Energy - Perú • • Function: Client: • • • • Project: Tools: Environment: Tasks: Programmer OSINERG- Organismo Supervisor de la Inversión en Energía (Energy Investment Supervisory Agency). Free Client Information Systems Project Visual Basic 6.0, ASP 3.0. BD SQL Server 2000 Windows 2000. Development of invoicing modules in VBasic, stored procedures. Programming of calculation module for compensation in ASP 3.0, visual part: javascript, html. 05/2002 –02/2003 TCI Confidential Information Transport - Perú • • • • Function: Tools: Environment: Tasks: Systems Area Programmer Visual Basic 6.0, ASP 3.0. BD SQL 7.0, Access Windows 2000 Development of data transmission interfaces/electronic transactions (orders, payment advices, invoices, etc.), using the EDI (Electronic Data Interchange) standard. Programming in VBasic, web: javascript, html, vbscript. 03/2002 -06/2002 3C Integral Solutions - Perú • • Function: Tasks: 01/1998 -06/1999 Anglo American Clinic 4 Technical Support Installations: Windows 2000, Tarantella (Remote Access and management of information, data and applications), Mc Afee (Antivirus and intrusion prevention). • • Function: Tasks: Executive Secretary Intern Administrative support for the human resources area of the clinic. Automation through scheduling of employee contracts 01/1997 -12/1997 IDS - Institute for Dialogue and Proposals • • Function: Tasks: Executive Secretary Intern Reception of documentation, organization of NGO (nongovernmental organization) schedules. Academic Education Computer Science and Information Technology Cibertec 1999 – 2002 Executive Secretariat ELA Institute 1995 – 1997 Languages Spanish English Native. Advanced Grammar. Intermediate Level Peruvian North American Institute- Complementary Training • 2007 - “MicroStrategy: Narrowcast Administration and Tuning” - “MicroStrategy: Advanced Narrowcasting” - “Microstrategy Web Administration and Tuning” - “Microstrategy Enterprise Manager Essentials” - “Microstrategy Administrador” - “MicroStrategy Freeform SQL Essentials” - “MicroStrategy: Advanced Data Warehousing” - “MicroStrategy: Engine Tuning and VLDB Properties” - “MicroStrategy: Engine Essentials” • 2006 - “- MicroStrategy Web SDK: Portal Integration".” - “MicroStrategy Desktop: Advanced Report Design” - “MicroStrategy Report Services: Enterprise Reporting” - “MicroStrategy Architect: Project Design” - “MicroStrategy Desktop: Designing Reports” • 5 June 2005 - “Analysis with UML” • April 2005 - “ Oracle 9i: Architecture, SQL PLUS, PL/SQL". - “Java - J2EE – Struts 6 • March 2004 - “C# .Net Course” • January 2004 - “ASP .NET Course” • October 2003 - “ASP .NET: Enhancements to the ASP model” • April 2002 - “Administration and features Windows 2000, XP " • March 2002 - “Linux Caldera, Apache Server installation administration, Messaging Server, Volution Manager " • August 1999 - “Basic Electronics” • January 1999 - “Developing Office with Visual Basic"