Karl Justine Buenaventura

 Karl Justine Buenaventura - ABOUT ME - Malolos City, Bulacan, Philippines Offering 13 years of demonstrated experience on data management, client relations and operational planning, I am a client and team-oriented professional eager to leverage comprehensive administrative skill set and customer service in a challenging, fast-paced, and interactive role Skills Education Bulacan State University Malolos City, Bulacan, Philippines- ACHIEVEMENTS Global Top Seller Top 1 in Retention Fraud Specialist Top Up-Seller Experience Survey Specialist G1 Research / August 2021 – September 2022 Responsible for conducting surveys on projects that require the pulse of a certain population to attain target data Demonstrated commendable phone etiquette Performed accurate data entry and reliable reports Director of Business Development Xpeer / July 2020 – November 2021 Oversaw the planning and marketing processes Conducted research on service providers to be able to find a perfect match with business decision-makers Coordinated with other team members in the holistic progress and continuous achievement of company vision and goals Survey Specialist G1 Research/ December2019 – June 2020 Responsible for conducting surveys on projects that require the pulse of a certain population to attain target data Demonstrated commendable phone etiquette Performed accurate data entry and reliable reports Account Manger INEONS/ March 2019 –November 2019 Did lead generation and acted as a team leader Ensured customer satisfaction and professional customer support through excellent sales service Used consultative selling method and conducted business review for each sales prospect Customer Service Representative Elite Motors/ October 2018 – February 2019 Set appointment with clients Implemented sales strategy in selling and managing customer accounts Provided e-mail, chat, customer, and technical support Did lead generation Account Manager Acquire-Ring Central/ January 2015 – September 2018 Tasked with a book of accounts (different for every line of business) to maintain or to generate with new sales opportunity to make the monthly recurring revenue higher Managed a team of junior customer service representatives Implemented Sales Strategy in selling and managing complete range of RingCentral products and services. Assessed customers’ needs and provided assistance and information on product features Rewards and Rebate Specialist Sitel-Staples/ October 2013 - November 2014 Performed sales inquiry up-selling Provided website support and expertise Performed B2B transactions Website Support Staff Infinite Variant Outsourcing Group/ July 2011 – August 2013 Did client up-selling ad inquiry Provided website support Acted as team leader and subject matter expert