Karla Monica Butron

Karla Monica M. Butron Phase 2 Block 2 Lot 35Jade Valley Homes,Tigatto Buhangin District, Davao City, Philippines- /- Email:- To join a highly competitive industry and maximize the company’s output and productivity by providing great service to meet the company's stated missions and goals. Excellent customer service skills Ability to do multitasking Excellent problem solving and analytical skills Good interpersonal skills Excellent written and verbal communication skills Good Leadership Skills Able to work under pressure Very flexible in adapting to any nature of work Addresses customer inquiries; interprets and delivers information; proposes suggestions; provides guidance and identifies conflicts Able to plan and organize Team related goals Friendly style of coaching /management Extensive experience in Call Center environment Online Product Researcher Onlinejobs.ph November 23, 2017 – September 10, 2017 Product Research, Reports Analyst, Excel, Online Arbitrage E-commerce, Technical and Command Center, VA, Data Entry, Social Media Expert Responsibilities: Amazon Product Research Looking for a profitable product that fits to the given criteria and timeline Compare product pricing from different websites Search and negotiate suppliers that meets the needs of your products which includes packaging, labeling, shipping fees, quantities, and etc. Promote products via Social Media Marketing like Facebook, Pinterest, Instagram, Google Plus, Twitter, etc. Create images and save in company’s file folder in Google Drive Lead - Reporting Analysts / GMS Tech Offsourcing Philippines Incorporated 238 Araullo Extension, Door 9, Davao City 8000 May 13, 2013 –November 13, 2016 Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution, and purpose or function of report. Create and maintain reports using MS Excel, Word, and PowerPoint. Responsibilities: Creating and maintaining efficient and secure systems for recording data and producing relevant documentations. Advanced knowledge of MS Excel to create a template from raw data, input data and continually update the database. Responsible in informing the clients if there’s a service impacting issues based on the data collection Sending daily, weekly, monthly data for all campaigns and business units to everyone Perform ad hoc analytical requests and research projects for internal parties. Prepare reports and analyze existing portfolios for trends and performance. Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs. Analyze data and reporting solutions to understand business impact, correlations/ discrepancies, and to propose changes/alternate solutions. Junior Supervisor/Senior Technical Support Engineer Concentrix-A Synnex Corporation Company Damosa I.T. Park, Lanang Davao City 8000 (November 2009 – October 2012) The position is being a second level technical support while having administrative and team lead roles in a dynamic call center environment. Responsibilities: 1. Submits administrative reports in daily, weekly and monthly basis. 2. Identify areas to be improved for 1st level technicians to optimize level of service to customers. 3. Updates Daily Time Records of a specific team and reinforce agents whom are absent. 4. Manage Break/s of specified team or on all agents on the floor to optimize productivity. 5. Assess performance of 1st level technicians regarding AHT, CSAT and Quality Assurance then creates coaching plan/s when needed. 6. Reinforces Company’s Code of Discipline and act as team lead when necessary. 7. Supervise and gives 2nd level support on specific team or on all agents on the floor. 8. Provides 2nd level technical support for wired/wireless connections through routers on laptops, desktops or any wireless device in MAC or Windows environment. 9. Provides monthly refresher account courses for 1st level team members. 10. Provides random Technical FYI from time to time. 11. Cascades and reinforces account updates from Training Department to 1st level technicians. 12. Monitors and measures staff performance through call listening. Technical Support Representative Sutherland Global Services (March 2009 – October 2009) Responsibilities: 1. Inbound phone support for technical issues and inquiries of customers, and efficiently performed and delivered necessary logical troubleshooting over the phone Customer Service Representative PeopleSupport Cebu (March 2007 – November 2007) Responsibilities: 2. Inbound phone support for travel reservation like vacation package, car, flight and hotel international reservations. Awards and Recognition Top Performer 2010 For outstanding performances and commitment and for personifying the principles and ideals of an exemplary employee Metriculons Monthly Performance Awardees with 100% KPI – February 2011 Highest QA/CSAT/Survey Ratings and other success Metrics as Senior Technical Support Representative for the month Incredible Incedenta Spirit to Serve Award - December 2009 For going above and beyond to value people and support their well-being and for exhibiting behaviors that produce results to reinforce the Netgear key business initiatives U-verse Peer-Mentor Award – April 2009 In recognition of a very special trainee who has inspired his peers not just by being the best he could be but also being so gracious in sharing what he knows Class Salutatorian Award – April 2009 In recognition of their exemplary performance from AT&T U-verse Wave 16B Certificate of Excellence – April 2007 In garnering the highest overall average during the initial training for Expedia Travel Specialists, as part of Expedia Cebu Class 93 Davao Doctors College – Davao City ( March 2004 ) - Tertiary Kenney Von Dalida – Reports Analyst Offsourcing Philippines Inc. 238 Andreliz Building, Araullo St. Corner Jacinto Ext. Davao City- This is to certify that the above information is true and correct. Karla Monica M. Butron Applicant