Karlene C. Parco
# 17 Mabolo St Zone I Signal Village Taguig City
Cellphone no- /-
Email Address:-
To share and apply my knowledge acquired from my formal studies and experiences, and to be apart of the organization, which I believe, will help me grow as an employee and as an individual.
Sitel Philippines (March 2008 – September 2011)
OJV bldg. Home Depot Complex Ortigas Center Pasig City
Customer Service Representative
(Inbound Sales)- Promoting/Upselling products and services. (Sears US Account)
24/7 Customer Philippines (October 2011 – January 2014)
8th flr Insular Life Building Ayala Makati City
Customer Service Representative /Technical Support
Providing assistance with customer’s enquiries (products, billings, etc) and basic trouble shooting. (T-Mobile UK and Optus AUS Account)
Home Based (January 2014 – April 2014)
Virtual Assistant
Appointment Setter
Hinduja Global Solutions (May 2014 – May 2016)
HGS Building Libis Quezon City
Customer Care Professional
Providing assistance with customer’s credit card bill and other inquiries/sales (American Express US Account)
Tertiary:STI College – Recto Campus2006 - 2007
Bachelor of Science in Computer Science (undergrad)
Basic Knowledge In Computer Software and Hardware
Trained/Skilled in Customer Service
