Karmela Silerio

Karmela M. Silerio 8 Aristorenas Street Brgy. San Carlos, Binangonan, Rizal, Philippines 1940 (-- EXPERIENCE SKILLS Fast Infinite Solutions Inc., ​Makati, Philippines — Freelance General Transcriptionist and Full Text Reviewer (Homebased) Expert in General SEPTEMBER 2016 - APRIL 2017 (50 wpm, 98% accuracy) Transcribes micro tasks of audio files accurately and efficiently Excellent Customer Service Proofreads and edits compiled micro tasks from the Transcription queue English writing and speaking and flags timing for each sentence or line of the Full Text Transcription and Full Text Reviewer / Editor Expert in using Google Apps Convergys, ​Mandaluyong, Philippines — ​Customer Service Professional (Office-based) (Gmail, Docs, Sheets, Drive, NOVEMBER 2012 - APRIL 2014 Internet Research (Google) Acts as a frontliner on customer inquiries regarding the different products of the cable company being represented (cable, internet, phone) YouTube) Expert in Microsoft Office utilization (Word, Excel, PowerPoint) Upsells products that are not included in customer’s current subscription Troubleshoots equipment hand-in-hand with the customer via giving instruction over the phone or through remote access from office using company software Telus International, ​Ortigas, Philippines​ ​— ​Customer Interactive Associate (Office-based) OCTOBER 2010 - APRIL 2011 Assists customer in finding the directory listing that they need ACHIEVEMENTS NURSING LICENSURE EXAM Board Passer (June 2009) LANGUAGES English, Filipino (telephone number or address), whether it is a residential or a commercial or business listing SOCIAL MEDIA ACCOUNTS EDUCATION Centro Escolar University, ​Manila, Philippines — ​Bachelor of Science in Nursing JUNE 2005 - APRIL 2009 Facebook: www.facebook.com/karmelas ilerio Twitter: @silerio_karmela Instagram: @ksilerio29 Pinterest: www.pinterest.com/haileykat e07/ OnlineJobs.PH: https://www.onlinejobs.ph/jo bseekers/info/435012 OTHER DETAILS Internet Speed ONLINEJOBS.PH TEST SCORES ENGLISH PROFICIENCY C2 (Advanced / Mastery) DISC Dominance: 26% Influence: 14% Steadiness: 21% Compliance: 39% System Requirements