Karole Watson

kw Contact Ph:- :- Email:-- Objective To be a part of an institution that has established a standard of excellence in education. Being an avid team player, as well as being in a profession for which I feel great passion. Skills Knowledge of SPSS Microsoft Office Suite Organizational Skills Karole Watson 90, 37th Central way, silverstone greater portmore, st. catherine Jamaica. Experience team lead • startek ja Ltd• 2011 - present Duties include hosting meetings with clients, de-escalating potential threats/ escalated calls. Assisting the manager with tasks. Ensuring agents are supplied with key performance statistics timely. Secretary • chasrose ltd • october 2010 - april 2011 Managing an office that rented spaces to tenants. Convening meetings, ensuring rentals are updated and apply appropriate sanctions for non-compliance. Customer care rep • accent marketing ja Ltd• 2006 - 2008 Handling incoming calls, booking conference calls. Answering emergency calls among other duties. Customer care rep • Cable and wireless ja ltd• 2003 - 2006 Duties same as above Education Masters of the arts • MICO UNIVERSITY COLLEGE Primary Education Bachelor of science • 2009 • university of the west indies Demography Major (Second Class Honors- Upper Division) Psychology Minor C.x.c. / c.a.p.e. • 1996 - 2003 • St. Andrew High for girls Accounts, Principles of Business, English Language, English Literature, French, Geography, Mathematics. Accounting, Communication Studies, Geography Volunteer Experience or Leadership Children’s church worker at Pentecostal Tabernacle Secretary – Sunday school class at Pentecostal Tabernacle Secretary – St. Andrew Horticultural Society Secretary – Pentecostal Tabernacle Speech Choir