Karyn Bulalacao

KARYN MAE S. BULALACAO #156 Bulalacao St., San Pascual, Buhi, Camarines Sur Mobile No. - Email Address:- JOB OBJECTIVE: “To be part of the workforce in the company, inline with the fast changing world with high regards to the advancement of technology and to the demand of the said institution. The challenge of the world is continuously evolving into a world turn around; and as an individual, that I may take part of.” I. ACADEMIC BACKGROUND TERTIARY:Degree: Bachelor of Science in Information Technology 2003- October 2008 Ateneo de Naga University Ateneo Avenue, NagaCity Bachelor of Science in Information Technology- BrentwoodCollege of AsiaInternationalSchool Dayandang Street, NagaCity (ACADEMIC RECOGNITION) SECONDARY: Saint Bridget School- Bulalacao St., San Roque Buhi, Camarines Sur (Graduated with Honors) ELEMENTARY:BuhiNorthCentralSchool- San Pedro, Buhi, Camarines Sur (SALUTATORIAN) II. WORK EXPERIENCE Concentrix DakshPhilippines BusinessProcess Services Assistant Manager for Workforce June 2015 - Present Concentrix DakshPhilippines BusinessProcess Services Assistant Manager for Operations October 5,2013 - Present MYOUTDESK.com Virtual Assistant / Lead Specialist Work At Home April 16, 2012 – January 4, 2013 VIOTECK SOLUTION Tech Support Senior Lead Supervisor 33 N Wood Dale Rd Ste H, Wood Dale, IL. Phone #:- February 20,2012 – December 13,2013 SEARCH EXPERIENCES LLC Partner Relationship Manager (North America and Latin America) / Account Manager Work at Home 228 Hamilton Avenue, 3rd Floor Palo Alto, CA 94301 United States of America December 15, 2009 – May 15, 2012 BANKER’s COMPANY VIRTUAL ASSISTANT Work at Home 9301 Oakdale Ave. Suite 210 Chatsworth 91311 Phone # is:- EXT. 113 - August – December 2011 PETCO IT HELPDESK TEAM MANAGER Sutherland Global Services IT Park, Provincial Capitol Complex, Cadlan Pili 4418 Camarines SUr, Philippines July 13, 2009 – August 21, 2011 During this time, I was able to be working with 15 Consultants and was handling a Helpdesk account. We dealt with servers, registers and other stuff that can be looked up in a store setup. I am also able to work on with software and hardware. Also dealt with different applications. During the time that I handled this team, I was able to handle the escalations team and work on with the Tier 2 counterparts in San Diego. I handled and as well as my team, the most delicate issues and parts the store is having issues with. During this time as well, I had been the personal assistant of my Account Manager supervising the Team of 42 headcount when he left for San Diego. McAfee Technical Support for COMCAST Sutherland Global Services IT Park, Provincial Capitol Complex, Cadlan Pili 4418 Camarines SUr, Philippines May 27, 2009 – June 27, 2009 Systems and Database Management (On the Job Training) October 2006 – February 2007 Bureau of Internal Revenue IrigaCity Information Systems Management Municipal Office Office of the Mayor May 2002 III.SKILLS Supports troubleshooting and installation of (POS) Point of Sale systems, (Cash registers, barcode scanners, Credit Card terminal, Register printers, Cisco 2800 router and Switch, wireless Access points, Handheld computers, Laptop and Desktop computers, Kiosk computers, Campbell Timeclock, Lexmark printers, Server computer (fujitsu and IBM), Outlook email, Networking). Specialized in server and registers installation Do a call back for following up issues unresolved. Works with remote access tools (PCAnywhere, RSM, SMS), Citrix remote desktop application, AD- Active Directory for Network user maintenance, CPS Concole Tool for Citrix user maintenance, Polaris System – For store product inventory management. In charge of Daily checklist, IP Monitoring and Argent Alert, IS Request. Well-versed in Microsoft Office Applications Excellent Communication Skills Computer Troubleshooting and Maintenance Specialized in reporting and reports analysis using Excel 2007. Specialized and skilled in people management IV. TRAINING PROGRAMS AND SEMINARS ATTENDED LEAP Training 101 2F Romar III Ninoy and Cory Avenue, Naga City Techno Park Brgy. Triangulo,Naga City, 4400 LEAD TRAINING Sutherland Global Services IT Park, Provincial Capitol Complex, Cadlan Pili 4418 Camarines SUr, Philippines SOUL TRAINING(Pre Training for LEADS) Sutherland Global Services IT Park, Provincial Capitol Complex, Cadlan Pili 4418 Camarines SUr, Philippines Governor LRayVillafuerte English Proficiency Program April 13 – May 15, 2009 2ndFlr.,Camarines Sur Trade and Investment Office BMC Road, Naga City. Philippine Youth Congress in Information Technology September 15, 16, & 17, 2005 University of the Philippines Theater Diliman, Quezon City V. CHARACTER REFERENCES LORENZO LLORIN JR. Account Manager-TURBO TAX Sutherland Global Services Camarines Sur IT Center, IT Park, Provincial Capital Complex, Cadlan, Pili, Camarines Sur, Philippines 4418 Mobile -- VICTOR EMMANUEL AGUILAR JR. Account Manager-PETCO IT HD Sutherland Global Services Camarines Sur IT Center, IT Park, Provincial Capital Complex, Cadlan, Pili, Camarines Sur, Philippines 4418 Mobile -- PATRICK HENRY GOLUCAN Operations Manager Concentrix Daksh Philippines 2F Romar III Ninoy and Cory Avenue, Naga City Techno Park Brgy. Triangulo,Naga City, 4400- I hereby certify that the above information are true and correct to the best of my knowledge and belief and I withhold nothing that will affect my employment with this Bureau. KARYN MAE S. BULALACAO Applicant