Katerina Giannakou

KATERINA GIANNAKOU WORK EXPERIENCE RESERVATIONS – FRONT DESK RECEPTIONIST, KIANI BEACH RESORT Κreta, Greece — 02/2019 – 08/2019 • • • Check –in & Check – out Allocating rooms Deal with complaints or problems Providing administrative support Answered incoming calls and assisted with reservations and room requests Confirm guests reservations • • • • • • FRONT DESK RECEPTIONIST, AMBASSADOR HOTEL SANTORINI Santorini, Greece — 04/2018 – 10/ 2018 • Assist guest departures while assuring guest satisfaction. Dealing with and resolving customer complaints Provide information about the hotel and the island Maximize sales revenues through up selling Contacting guests via mail before their arrival ( welcome e-mails) Deal with special requests from Guests • • • • • OFFICE SUPERVISOR, ELAIONES KIDS CAMP Thessaloniki, Greece — 01/2016 – 3/2018 • • • • • • Scheduling work hours and shifts Register the applications of kids for the summer camp Process management of check in and check out procedure Monitoring camp availability Invoicing Responsible for the statistics at the end of the camping season FRONT DESK RECEPTIONIST, ANDROMEDA VILLAS Santorini, Greece — 04/2015 – 10 / 2015 • • • • • • Greet clients as soon as they arrive Answering the telephone; taking and relaying messages Dealing with room changes Sales Provide information about the hotel and the island Ensuring all relevant paperwork has been completed in order for a smooth hand – over at the end of the shift PORT ADMINISTRATION OFFICER, SANI RESORT-SANI MARINA Halkidiki, Greece — 03/2012-11/2014 • • • • • Ensuring compliance with port regulations and requirements Handle customers on telephone and in person with queries and problems Preparing contracts of the yachts in order to be signed by the clients, informing them about mooring fees and port regulations Giving permissions to the yachts to enter the port and giving instructions to anchor the vessel at a location within the port Data entry, data auditing, creating data reports & monitoring all data for accuracy PERSONAL DETAILS ADRESS Thessaloniki Greece PHONE- E-MAIL- IT SKILLS Microsoft office: Word, Excel, Powerpoint, Access, Internet, Outlook (Certificate of ECDL) ALEXANDROS: Front office software package SPSS: Statistical software package KEFALAIO 5: A software package used for financial transactions (general accounting, commercial management, customers, suppliers, purchases, sales, checks) SUCCESSFUL MARINA: Program for touristic port about mooring fees, berths of yachts etc ABOVE ZERO CAMP: Software for summer camps, procedures of arrivals-departures, statistics, availability, financial data, sales ACCOUNTANT, P AND P GENERAL TRADE Thessaloniki, Greece —03/ 2011 – 11/2011 • • • • • Greek Assist in the processing of balance sheets, income statements and other financial statements Assist with reviewing of expenses, payroll records etc. as assigned. Updating accounts receivable and issue invoices Updating accounts payable and perform reconciliations Assist senior accountants in the preparation of monthly/yearly closings ADMINISTRATIVE ASSISTANT, AUTO GIANNAKOS Thessaloniki, Greece – 02/2010 – 09/2010 • • LANGUAGES Sales Archiving native language English Fluent: Certificate of Competency in English, University of Michigan Italian Intermediate: Diploma di Lingua Italiana, Instituto Italiano di Cultura Swedish Beginner : A2 Chinese Beginner: HSK2 INTERNSHIP, EUROBANK Thessaloniki, Greece — 06/2008 – 09/2008 • • Develop and utilize spreadsheets, databases and other computer applications Preparing checks, disbursing checks and reconciling escrow bank accounts. EDUCATION ECONOMICS University of Thessaly, Greece —- Indicative Modules: Accounting, Management, Econometrics, MacroeconomicsMicroeconomics Analysis, Statistics, Marketing, Management, Business Administration. Thesis: The Impact of Foreign Investments on Economic Growth GAME THEORY University of Tokyo — 2015 Online course that provides the basic ideas behind the key concepts in game theory, such as equilibrium, rationality, and cooperation. MODEL THINKING University of Michigan — 2012 Online course that present a starter kit of models: models of tipping points, models that explain the wisdom of crowds, models that show why some countries are rich and some are poor, and models that help unpack the strategic decisions of firm.