Katerina Pletnyova

Katerina Pletnyova Reston, VA - - --linkedin.com/in/katerina-pletnyova- HUMAN RESOURCES MANAGER Results-oriented HR professional with a robust background in talent acquisition, employee relations, and performance management searching for a new company to represent. Proven ability to optimize HR procedures to align with organizational objectives, fostering a positive workplace culture, and continuously improving employee training and development initiatives. Well-versed in navigating the unique challenges of the restaurant industry, equipped to streamline HR operations in corporate restaurant settings. Dedicated to driving employee achievement and organizational success through data-driven decision-making and strategic HR initiatives focused on improving HR processes within this dynamic environment. WORK EXPERIENCE Human Resources Officer - Arcadia, Remote 08/2023 - 12/2023 o Proactively sourced and engaged with qualified candidates through targeted outreach, cultivating a robust talent pipeline and facilitating successful recruitment efforts. o Led seamless onboarding processes for new hires, ensuring integration into company culture. o Managed efficient offboarding procedures, conducting exit interviews, facilitating knowledge transfer, and ensuring compliance with exit protocols to maintain positive relationships. o Conducted comprehensive interviews with international candidates, filling ten key positions. Operations Manager - Barcelona Wine Bar, Washington D.C. 07/2022 - 08/2023 o Drove improvements that raised guest satisfaction by CRM from 78% to 94% in just one month. o Generated weekly schedules for staff of 100 based on projections, availabilities and labor budget. o Developed individuals by promoting high achievers into advanced roles preventing turnover. o Aligned wages with D.C. Initiative 82, ensuring compliance while reducing labor spend by 1%. o Facilitated information flow and collaboration across multiple departments in written systems. o Mediated staff and guest disputes diplomatically while protecting the business’ position. o Managed full recruitment cycle of candidates, interviewing, and onboarding for three locations. o Developed under-performers by addressing barriers to success while reenforcing expectations. o Mentored five new managers which resulted in a 25% improvement in leadership effectiveness Tutor - Grade Potential Tutoring, Remote 07/2021 - 11/2023 o Managed a caseload of 50+ students, with a 95% student satisfaction on post-tutoring surveys. o Implemented innovative teaching techniques, such as interactive online resources and gamified learning activities, resulting in a 30% increase in student comprehension. o Developed tailored curriculum and provided one-on-one tutoring in Algebra, Calculus, Inorganic, Physical and Organic Chemistry, and Physics at the K-12 and collegiate levels. Medical Assistant - Clinical Dermatology Center, Chantilly VA 04/2021 - 07/2022 o Maintained confidentiality with patient PMI within strict compliance to HIPAA regulation. o Assisted Dr. Nikolai Talanin with clinical procedures and clinical Russian translations. o Verified patient insurance information and resolved billing discrepancies reducing denials. o Greeted patients, scheduled appointments, and priority managed incoming phone calls Restaurant Manager - Shoes Cup and Cork, Leesburg VA 11/2017 - 07/2021 o Organized a new onboarding system for manager use which sped up time-to-hire by 2X. o Maintained employee records in compliance with employment laws and updated as needed. o o o o o o o Modernized candidate search on social media which increased outreach and engagement by 5X. Authorized to administer biweekly payroll and manage petty cash in the absence of the GM. Implemented a cohesive training program for new hires, improving turnover from 50% to 5%. Verified pre-hire eligibility by meticulously reviewing documents for compliance, ensuring seamless onboarding and adherence to regulatory standards. Communicated company benefits, addressed compensation inquiries, and provided information on educational opportunities for team members. Drafted thorough employee contracts, with terms, benefits, and company policies, fostering a supportive employer-employee relationship. Monitored industry trends and evolving regulations to develop sustainable business plans. Barista - Shoes Cup and Cork, Leesburg VA 12/2016 - 11/2017 EDUCATION Bachelor of Science in Neuroscience - George Mason University, Fairfax, VA 08/2021 - 05/2023 o Relevant Coursework: Industrial and Organizational Psychology, Cross Cultural Psychology, Management Science, Cognitive Psychology, Discrete Systems Modeling & Simulation, Principles of Learning. o Studied neural entrainment abroad in Berlin, Germany (German language level: C1) Associate of Science in General Studies - Northern Virginia Community College, Fairfax, VA 08/2019 - 05/2021 SKILLS o o o o o o o Native Russian language (speaking, reading and writing) Business level proficiency in German (speaking, reading and writing) Business level proficiency in Spanish (speaking) Full lifecycle of recruitment including sourcing, onboarding and offboarding Excel (VLOOKUP, HLOOKUP, PivotTables, IF Statements, macros and modeling) Other softwares: Microsoft Office, Google Suite, ADP, Paychex, Zenefits, Slack, and Notion. HRIS, knowledge of labor laws, client relationship management, dispute resolution, employee relations, benefits, payroll administration, project coordination, and scheduling.