Katerina Xenikaki

Reservations Agent (2014 - 2019)

Travel Agencies

Hellenic Island Services - 2 years

Corfu Connect Travel - 2 years

Lord Travel Group - 1 year (current)

responsibilities

in reservations department:

incoming reservations from Tour Operators

managing prices and availability for contracted apartments and hotel rooms

fully handling small apartment properties all around Corfu island

keeping charting of availability

keeping up to date descriptions and online prices

handling complaints

creating packaging offers

invoicing

additional to main role

incoming calls - reception

incoming transfer reservations

coordination with transfer agents and clients when necessary

incoming excursion reservations

coordination with excursions agents and clients when necessary

Worked collaborating with the below Tour Operators:

 UK -

• Jet2holidays
• Cosmos
• Classic Collection

Rest of Europe -

• EDEN Viaggi-Margo (Italy)
• Kuoni Swiss
• Kuoni Helvetic
• Kuoni Scandinavia-Apollo
• Airtours (Sweden)
• Aeolus (Slovakia)

Other platforms / Reservations Systems -

• Booking
• AirBnB
• Jumbonline / Jumbotours / Jumbobeds
• Traveltino / Logi Travel
• Hotel Company / Alpharooms
• Sunhotels / Webbeds
• Dnata / Yalago / Travel Republic
• Orbitz Ebookers
• NetSemantics

Additional Former Experience

Receptionist at beauty salon

Employee (salesperson) at local tourist shop

Employee (service) at a café-bar - restaurant

Languages

• Greek - Native
• English , Spanish - fluent
• German, Italian, Portuguese - Basic communication
• French, Russian, Japanese - Small familiarity / Very basic knowledge

Education :

·        2nd Graduate High School of Corfu

·        2 semesters at AUEB , Department of International and European Economic Studies

·        8 semesters at the University of Patras , Department of Chemistry