Katherine Ann Rosales Natividad

I've been with the BPO industry since 2007. I handled different voice accounts(both inbound and outbound) related to sales, customer service and collections. I also had back office support experience for billing and also collections process like skip tracing. More than a year experience as a Quality Analyst responsible in auditing calls, formulating QA Guidelines to maintain high quality calls that is in line with client's requirements and also does coaching to agents for improvement.