Katherine Schott

Katherine Schott Phone: -Email:-, Arizona PROFESSIONAL EXPERIENCE Colorado Technical UniversityFebruary 2019- Present Colorado Technical University was founded in 1965 and has over 91,000 degrees awarded. There are two ground campuses, one in Colorado Springs and one in Aurora and they also offer degree programs online. Admissions Advisor Conduct phone interviews through inbound and outbound calls with prospective students to discover if the University had a program that would be a good fit. Explain, through a virtual campus presentation, the programs offered, cost of tuition, resources available to students, federal financial aid and additional information necessary for prospective student’s individual needs. Assist the student with online enrollment application, FSA ID application, Free Application for Federal Student Aid, uploading the Universities mobile app and set agenda for additional enrollment tasks, such as orientation. Collect all necessary documents needed from the student in order for him or her to begin class. Maintain regular contact with the student keeping him or her engaged and prepared for the first day of class. Set an appointment with the student for the first day of class in order to walk him or her into class and assist in completing the first assignment and provided any additional support needed. Monitor the student and provide assistance if needed to ensure successful matriculation. Systems Utilized: Inquiry Management System (IMS) Argosy UniversityNovember 2017- January 2019 Argosy University was formed in 2001 with the merging of the American School of Professional Psychology, the Medical Institute of Minnesota, and the University of Sarasota. As of November 2017, Argosy University is now an organization of colleges owned by Dream Center Educational Holdings (DCEH). Enrollment Counselor  Schedule and conduct interviews, recruit qualified applicants for admissions in accordance with state and federal regulations.  Accurately and fully explain higher education programs, expected outcomes, student services, and financial consideration to students, parents, and educators.  Collect all necessary documents for basis of admissions and correctly forecast projected new students for Director of Admissions.  Guide military students through the Veterans online application, and review GiBill benefits.  Support students with completing free application for federal student aid (FAFSA) process and clear all students for packaging.  Regularly conduct follow-up meetings with all applicants to ensure successful matriculation.  Systems Utilized: CRM, CampusVue, and Perceptive content/ImageNow Cyracom International September 2017- November 2017 Cyracom International is a language solutions company based in Tucson, Arizona with locations also in Phoenix, AZ, Las Cruces, NM, Houston, TX, Tampa, FL and Queens, NY. The company was founded in 1995 and provides language services via video remote interpretation, phone interpretation as well as document translation. Cyracom employs approximately 1600 employees and was voted, multiple years in a row, the Inc. 5000 list of fasting growing private companies in the U.S. Human Resources Records Specialist Conduct internal audit of current employee paperwork (I-9’s, W4’s, A2’s and other various documents) using Viewcenter and Taleo computer programs. Tracking on excel spreadsheet I logged what documents are in the employee’s electronic file and what documents are missing. Locate missing documents first by cross checking the software programs Cyracom utilizes as well as their intranet site. If unable to locate electronic copy I would go to the physical file and search for missing document(s) and scan into the appropriate software program then add to the employees electronic file. Clean and purge duplicate documents in employee electronic files. Amphitheater Public Schools February 2015 – June 2017 Amphitheater Public Schools is the third largest school district in Tucson, Arizona. The first school opened in the district in 1893, and currently has 20 schools educating over 13,000 students. Amphitheater Public Schools is nationally recognized as an accredited district, with three high schools, three middles schools, two K-8 schools, eleven elementary schools and one alternative education school. Human Resources Data Technician Screen and monitor all applications submitted to the district through the Applitrack system. Email applicants when additional information is needed on application to continue with the screening process. Alert Human Resources manager when applicants have answered “YES” to any questions in the legal section on application. Add and remove job postings from Amphitheater Public School’s career website. Generate spreadsheets for senior staff, including Superintendent, regarding job postings or info related to job postings. Review and edit content on job descriptions. Fill in for district Customer Service Representative on a daily basis answering and routing district phone calls from parents, students, staff and other callers. Verifying employment status for current and previous employees via phone. Sort and distribute inter-office and USPS mail to district staff. Receive, sign for and distribute shipments. Assist walk-in guests to the district with his/her needs. Conduct typing and Word/Excel clerical testing. Assist at job fairs throughout the year doing various assigned tasks, including recruiting, providing info regarding the district, open jobs and providing other various info. Answer and transfer high volume multi telephone lines. Assist applicants in person and on the phone with filling out his/her application. Set up and train new users in Applitrack system. Scan and upload applicant documentation to his/her application. Flag applicants, in Applitrack system, that are deemed “Do Not Hire” or “Not Eligible for Review”. Prepare applicant files for senior staff including Superintendent, Associate Superintendent and Chief Academic Director. QBE First/Balboa Insurance August 2010 - July 2013 QBE First is a leading provider of mortgage and auto lender-placed protection solutions, voluntary insurance products, and loss mitigation services. QBE First is the financial institution services division of QBE, one of the world's top 20 insurance groups with ratings of “A+” by Standard & Poor’s and “A” (Excellent) by A.M. Best. In 2011 QBE entered into an initial ten-year distribution agreement with Bank of America for lender placed and voluntary homeowners, contents, motor and other related consumer lines and associated services. Insurance Professional 1 Loss Drafts Claims Professional August 2010 - December 2010 Monitor the repairs to homes in the event of loss to the property. Involved in assuring the damage to the home is repaired to the original condition by following specific set procedures and guidelines. Distributed funds to property owners according to guidelines and company procedures. Ordered home inspections on behalf of the homeowners. Handle telephone calls, loss draft claim file processing and other contacts from borrowers, agents, clients, etc. Deliver timely, accurate customer service and loss draft claim file handling. Understand and adhere to Bank of America business practices. Met productivity, quality, and availability standards so as to assist in meeting client service levels. Flood Insurance Verification Specialist December 2010 - July 2013 Correspond with insurance agents, insurance carriers, condominium associations and property management companies to obtain policy information in order to accurately update systems of record with master flood and master hazard policy information for Condominium Associations. Examine current and previous flood and hazard policy documents, appraisals, security instruments, titles and other loan documents to update systems of record with most current insurance and association information. Modify, update, and process existing policies to reflect any change in amount coverage, number of units, effective/expiration dates or any other important information that may require force placed flood insurance on a borrower’s loan. Add and/or remove gap or full lender’s placed flood coverage on borrower’s accounts. Black, Gould and Associates   April 2007 - March 2009 Black, Gould and Associates is a full-service health insurance agency offering services all the way from quotes through the renewal process. BGA prides themselves in utilizing state-of-the art technology and the most cost-effective methods to provide their agents with the highest quality service, while offering the best group, individual and Medicare products on the market. Health Insurance Representative Individual Service Representative     April 2007 - October 2007 Quote Individual Medical Polices for all 50 States. Review and submit insurance applications and follow through to completion. Provide additional customer service related to claims and benefits. Maintain internal customer database. Group Service Representative October 2007 - March 2009 Review, submit Applications and follow through to completion. Provide service for all late payment and termination notices including broker notification. Provide back up support for all positions within the Group Service Department. Obtain all Group Renewals, process within database including notification to brokers. Maintain complete follow up status and provide all support between Broker, Carrier and Account Executive. Accurately maintain all changes to insurance policies within database. Maintain internal customer database. Provided training to other employee’s for cross training purposes. ADDITIONAL SKILLS: Proficient in Microsoft Office, Taleo, Applitrack/Frontline Education, Sage HRMS and HR software programs. PROFESSIONAL LICENSE-: Arizona Life & Health Insurance EDUCATION: Rio Salado College, Tempe Arizona: Associated Degree in General Studies