Kathleen Ines Kirwan

CURRICULUM VITAE Name: Kathleen Ines A. Kirwan Address: Blk 8 Lot 15 Peters Street, Susana Homes Baliok, Talomo, Davao City Telephone:- Date of Birth: 06/16/1994 Nationality: Filipino Email Address:-Objective: To expand my knowledge and enhance my skills in a different career environment that will make me more flexible in handling different situations and will form me into a better employee. Professional Summary: Dedicated and a focused individual that has handled Customer Relations through years of experience, and can handle multiple tasks simultaneously. Very attentive in interacting with individuals and catering to their needs for the betterment of the company. Committed in providing quality service to customers. Education Background: Elementary Education: Ateneo De Davao University -) - Philippines Secondary Education: Ateneo de Davao University -) - Philippines College Education: Ateneo de Davao University -) - Philippines Bachelor of Science in Business and Management Major in Management (Graduated with Honors) Work Experience: Job Title: Part Time English Teacher to Japanese Nationalities Date: January 2014 – February 2015 Employer: Bibo Online Teaching Community 5th Floor, Lancdo Building, Bajada, Davao City, Philippines Duties: To teach proper English grammar and pronunciation to Japanese and Taiwanese Students. Job Title: Date: Employer: Duties: Real Estate Sales Agent March 26, 2015 – April 11, 2016 Anflocor Group of Companies/Damosa Land Properties Damosa Complex, Lanang, Davao City, Philippines Ms. Cindy B. Malaque HR Manager --I was able to learn more about Sales and Marketing during my work experience as an agent that deals with selling properties such as Condominiums, Houses and Lots. To reach monthly quota in terms of Property Sales Job Title: Date: Employer: Senior Customer Service Representative May 05, 2016 – May 05,2018 Globe Telecom 2nd Floor, SM City Davao Annex Ecoland, Davao City, Philippines Mr. Jing Landas – Area Supervisor- Duties: • Learned how to deal with customer concerns and build up strong customer relationships to provide them with the ideal service the company promised to offer. • Answer customer inquiries and concerns • Find solutions to basic troubleshooting in regard to their mobile network or their internet usage up telephone calls from subscribers Assist customers with payments for their utility bills • Job Title: Date: Employer: Hotel Receptionist July 23, 2018 – December 23, 2018 The Continental Boutique Residence Hotel 76 Salthill Rd Lower, Galway, H91FK46 Republic of Ireland Emylyne Slyvestre – Hotel Supervisor - Duties: • Interact with Guests and cater to their needs and inquiries • Provide hotel guests with proper hospitality and care so they will enjoy their stay at the hotel • Serve mixed alcoholic drinks in the hotel bar if requested by a guest • Monitor the incoming and outgoing stocks inside the kitchen • Prepare bed lining orders for the week that will be used by the housekeeping team • Provide guests with a quick tour of Galway using a tourist map provided by the hotel and suggest nearby sights and restaurants for them to visit Job Title: Date: Employer: Customer Service Representative (For AT&T Account) May 2019 – Jan 2020 VXI Holdings Inc SM City Davao 3rd Floor Head Office Ecoland, Davao City Duties: o o o o Job Title: Date: Employer: Cater to Inbound calls from clients who are having troubles with their AT&T accounts Adjust Bills and make changes to client’s different phone plans Troubleshoot technical problems that customers are facing with their phone or TV units Make Sales calls to possible prospects offering AT&T Plans B2B Inside Sales Business Developer July 26, 2020 – Present Time Twice as Nice Recruiting Boston, Massachusetts, USA (website: www.twonice.com) Pick Duties: • • • • • Make outgoing calls to targets introducing and offering our recruitment services Book appointments with prospects Explain different characteristics that make our firm different from any other recruitment firm Follow given quotas per month to reach performance goals Accept inbound calls for customers who want to know more about our company About me: I am an outgoing person. I love interacting with people and attending to people's concerns. I consider myself to be a people person. Whenever I have an assigned task to do, I give 100% and make sure the task is done before the given deadline. I'm very determined as well and enjoy learning new things. Achievements: • 2nd Honor Business Management Class of 2015 • Highest Sales Representative for Property Sales year 2015 (December 2015) • Best in English Composition; Year 2015 • Voted Best Customer Service Representative within Mindanao for Globe Telecom (January 2018) • Cristina Vergara (Sales Manager) Filinvest Ma-a, Davao City- Ivan Labrador (Teller) Bank of the Philippine Islands- References: • • Erica May Tolentino (HR Manager) Artecy Manpower Services Agency-- Thank you very much for taking time in reading my C.V. I look forward to hearing from you.