Kathlyn C. Pepito

I am an experienced Customer Service Representative with 8 years of expertise in effectively communicating with customers via calls, chat, and email. My responsibilities include addressing customer inquiries, providing product information, and resolving complaints. Proficient in multitasking and time management, I am skilled in using MS Teams, Outlook, MS Word, and Excel.

In my previous roles within Telco Accounts, Retail/e-commerce (Amazon), Property Management Software Company, and Property Management, I have managed tasks such as handling emails and phone calls for one-time call resolution, assisting prospects in finding suitable units and coordinating maintenance requests. My expertise extends to troubleshooting, coordinating with vendors, and managing data entry using Excel and Google Docs. I am also adept at managing Outlook Calendar, OneDrive, and setting appointments.

I am a dedicated team player, a fast learner, and a proactive problem solver. My passion for delivering outstanding results and fostering long-term relationships drives my commitment to professionalism. I am confident that my skills and positive attitude would be valuable assets to your team.