Kathrina Alcala

 Kathrina V. Alcala Cell Number:- Email address:-Address: Blk. 11 Lot 13 Barangay Estrella, San Pedro, Laguna City Career Objective: I want to give my sincere service in this company at my best so I can contribute to its development and growth, to learn more with the training that I may obtain and to the people that I may worked with. Personal Background: Age: 25 year’s oldBirthday: June 26, 1995 Civil Status: SingleHeight: 5’2 Nationality: FilipinoWeight: 50 kgs Father’s Name: Arwin C. Alcala Religion: Roman Catholic Mother’s Name: Ma. Lina V. Alcala Educational Attainment: College: IETI San Pedro College Hotel and Restaurant Services 2011 – 2013 Highschool: SPRCNHS Langgam Campus 2007 to 2011 Elementary: Estrella Elementary School I 2004 to 2006 Knowledge, Skills and Abilities:. Have used Wordpress, Aweber, Click Funnel, Google Documents, Filmora,, Zappier and Microsoft Office such as Word, Excel, PowerPoint and alike Was a Customer Service Representative in Voice and Non-Voice Account Have the ability to multi-task Have worked at home as a Virtual Assistant, Social Media Manager Working Experience: Customer Service Representative (CSR) – “DISH Network Account” • Handles 3 chat sessions from customers. • Assists customers with their programming and billing concerns. SPI Global Inc. • Able to explain business changes to customer appropriately. PLDT 2224 Nicanor Garcia • Ability to tactfully handle stressful and difficult situations. (Reposo) cor Jupiter St. • Discusses products offered and ensures customer satisfaction. Bel Air, Makati • 0 Assists customers effectively by solving customer’s disputes. (Nov. 22, 2014 – Feb. 17, 2016) • 0 Provides simple troubleshooting steps to resolve customer’s issue. • Partner’s Trained and Advanced Technical Representative. Data Entry/ Virtual Assistant KW Goods • Search for possible products that can be listed. Homebased Online job • Provides Daily Report (April 13, 2016 – Oct. 24, 2016) • Use Wallmart, E-comm, Amazon tools for product listing. Social Media Manager/ Customer Service Representative Choicest1 & Burst Color • Assist customer with their queries as they send us a message Homebased Online job through our inbox. (Jan. 10, 2017 – Feb. 16, 2018) • Assist customer’s concerns found in postings from Facebook. • Learned to multi-task as we handle various product from different sources. Virtual Assistant / Email and Social Media Manager Shoping Lovers • Handled Media Postings in different Social Media Platforms. Homebased Online job • Replies to customer inquiry through Whatsapp , Viber and (July 18, 2018 – Sept. 10, 2019) Webmail. • Encoding leads to the website. • Building Funnels • Have used Wordpress, Aweber, Click Funnel, Google Documents and Zapier. • Create Marketing Videos to advertise products in Social Media. Customer Service Representative / Social Media Representative MK MediaCo • Providing Customer Satisfaction over the phone and email. Homebased Online job • Content Moderator (June 26, 2020 – January 25, 2021) Character References: Allan Alvin R. Manguiran Senior Customer Service Representative iQor – Santa Rosa- Francisco Caballero Senior Customer Service Representative iQor – Dasmariñas 0925-- Christopher Brydone Head of Customer Experience MK MediaCo- I hereby that the above information are true and correct. _____________________________ Kathrina V. Alcala Applicant