Katrina Abigael E. Dalistan

 Katrina Abigael E. Dalistan #2727 Venus St. Rocka Village, Tabang, Plaridel, Bulacan- https://www.facebook.com/katdalistan-Skype ID: kdalistan OBJECTIVE: To be able to provide excellent and accurate service to my client. And to be able to share my knowledge and experience with the company. WORK EXPERIENCE: Embassy Source Real Estates (January 2016- December 2016) Assistant Manager/Appointment Setter Look for potential clients who want to use our company’s services. Do regular meetings with existing client to ensure goals are being met. Assist Director in setting up meetings with possible clients. Use Director’s linked in account to contact different clients. Managing calendars for the appointments being set Investors VA Services-IVAS (July 2015-January 2016) Virtual Assistant Phone management- Answer incoming calls and making outbound calls. Setting leads appointments Administrative tasks- Database and CRM Management. Email Handling-Sending out emails to prospect leads United Heath Group (May 2014- June 2015) Collections and Billing Specialist Making outbound calls to hospitals and facilities Research on patient claims Managing spreadsheets and reports for the day Convergys Philippines (October 2012- April 2014) Customer Service Specialist Answers phone calls from Healthcare providers Assist doctors with their patient inquiries on benefits and claims Email handling WORK ACCOMPLISHMENTS: -awarded for getting perfect quality scores in QA audits(United Health Group) EDUCATIONAL BACKGROUND: Tertiary: Our Lady of Fatima University B.S. in Nursing (Undergrad) Secondary: St. Paul College of Bocaue -) Primary: St. Paul College of Bocaue -) PERSONAL INFORMATION: AGE: 30 yrs old GENDER:Female BIRTHDAY: July 2, 1986 BIRTHPLACE: Manila CIVIL STATUS:Single RELIGION: Filipino SKILL AND INTEREST: Has a good communication skill, in both oral and written Computer literate and proficient in use of various computer programs(MS office, Google Docs) Can work under pressure and with minimal supervision Adaptable to changes and willing to be trained in a fast paced manner CONTACT REFERENCE: John Rico Lantin- Operations Manager Convergys Philippines Stephanie Lim - Team Leader United Health Group Racquel Palencia - Collections Specialist United Health Group