Kay Ramirez

Kay S. Ramirez City Address: 246-D Saint Joseph St., Hippodromo, Cebu City Mobile No.:- Email Address:-Skype: - Professional Summary: Experienced employee in a corporate company and was able to provide a quality of services towards our clients. Freelancing beginner with experienced as Virtual Assistant in Amazon as a book researcher/ google sheet management and in an Australian Online store company as a Customer Success Representative. CORE QUALIFICATIONS: Knowledge in SQLs, can understand basic flow of SQL Knowledge in Microsoft Office Good communication skills – Friendly and able to effectively communicate with clients Client focus Can work under pressure Can work with less supervision, Independent worker who does not need supervision Organized – able to organize task accordingly Can work on flexible shifting hours High speed internet connection and capable home computer Able to multi-task on a regular basis Extremely reliable Able to learn new products or procedures quickly EXPERIENCE Service Crew Greenwich-Marbel October 2009-April 2010 Cashier tasks (Taking customer’s order/s, endorsing sales) Guest Service Assistant (GSA), serving customer’s customers order Data Processor Coder Survey Sampling International August 11, 2010 – May 14, 2014 Perform coding jobs using proprietary web-based application where the results greatly impact major client’s decision-making Create code list(s) out of the verbatim responses Categorize responses of survey respondents Assign appropriate code(s) to the verbatim response Transcribing audio files Survey Programmer -Sample Processor Dynata May 15, 2014 – May 30, 2019 Responsible for processing and ensuring that sample files are loaded per specs. Assists the programmers in managing the sample records and runs necessary SQL queries if needed to. Coordinates with Project Managers to make sure samples are processed and loaded correctly and timely. Prioritize the tasks that needs to be work on to make sure that deadlines are met Customer Success Representative (Upwork) AllGoods June 2019 Sharing content to social media Data entry Interaction with customers Virtual Assistant (Upwork) AussyDirectOnline (Shopify) June 2019 Data entry PrimetimeBooks LLC (Part time, Onlinejobs.ph) June 2019 -Present Google sheet management Book researcher EDUCATION Associate in Information Technology AMA Computer Learning Center Zulueta St., Koronadal City, South Cotabato SY: 2007 - 2009