Keila Oliveira

Keila Patricia de Oliveira Calle Carranque, 22 – 7b 28025 Abrantes, Madrid -- OBJECTIVE I’m looking for a position where I can use and improve my skills, acquire knowledge and have the opportunity to develop an International career. WORK EXPERIENCE HELLMANN WORLDWIDE LOGISTICS LTDA (Out/2016 to Set/2017) BPM & Director Assistant – São Paulo, SP  Process management in order to improve the quality of the services provided by the company, obtain optimization of costs and resources through workshops, process mappings and consulting to the departments by giving diagnostics and solution proposal.  Coordinate and review together with each area’s managers all the work instructions and operations procedures, such as standard operation process (SOP), desk work instructions (DWI), etc.  Organization of meetings involving the managers, supervisors and director, also, prepare the minutes of such meetings.  Consolidate and formatting individual reports provided by the managers, so that the director can receive just one report with all the information needed. HELLMANN WORLDWIDE LOGISTICS LTDA (Nov/2013 to Set/2016) Import Auxiliary – São Paulo, SP  Analyze and audit each import and export process (all the information, documents and bills involved), then, identify all the costs per container.  Organize these costs in MS Excel spreadsheets, show and explain the costs to the client everyday through reports, clarifying all the doubts. YOUR OFFICE BUSINESS CENTERS (Feb/2013 to Aug/2013) Bilingual Receptionist – Barueri, SP  Customer service in Portuguese, English and occasionally in Spanish, both in phone (PBX) or in person, furthermore, clients’ prospection, show the service sold by the company and forward to the commercial department.  Responsible for all the office administrative area, including office supplies purchase, and everything about the client. In addition, support to the financial department by analyzing suppliers codes and costs controlling. ACADEMIC BACKGROUND Bachelor’s Degree: Foreign Trade and International Business (2013 – 2016) Centro Universitário FIEO, SP PERSONAL SKILLS Native Language  Portuguese Other Languages Computer Skills  Good command of word processor and spreadsheets.  Good command in process mapping softwares gained as a BPM assistant. Other Skills  Good communication skills both in phone or in person, gained through my position as Bilingual Recepcionist.  Organization skills due my experience as a director assistant. OTHERS  Volunteer Work since 2011.