Goal oriented and self motivated. Total of 4 years experience of customer service plus 2 years and 6 months of freight brokerage. Expert in all aspect of freight brokering. Plans shipments and deliveries and makes sure both shipper and recriver are in the loop. Identifies root issue and able to formulate an action plan. Builds excellent relationship with clients which also includes conflict mitigation and issue resolution. Organized and able to structure work plans to enhance productivity.
The goal is to keep the clients happy while maximizing revenue for the company.