Kelly Ann Bumatay

• Strong troubleshooting and analytical skills and adept in written and conversational English.
• Able to review and analyze system and application logs.
• Proficient in Computer Hardware and Software Peripherals Installation and Troubleshooting on a MAC and PC (Windows Server 2003, 2008, 2012).
• Basic knowledge in LINUX
• Experience in using SQL, MSSQL, Salesforce service cloud, Jira, MS Office Applications.
• Basic understanding of HTML,XML, Active Directory
• Experience in a software support environment (7+ years) supporting complex, multi-tiered enterprise software applications.
• Significant experience in a software support environment supporting complex, multi-tiered enterprise software applications.
• Ability to multi-task and work through problems independently, a quick learner and a team player
• Strong Communications skills (written & verbal).
• 4-year technical degree, BS Information Technology
• Highly organized and self-starting.
• Curious and interested in learning new technologies.
• Strong priority management skills and proven problem solving skills.
• Demonstrates awareness and commitment to customer satisfaction.
• Works in a role as a technical support engineer that is working with business enterprise customers.