I've been in the healthcare industry for over 30 years in various positions. I am a reliable professional that ensures quality and efficiency in every task given. I am able to show empathy towards customers and coworkers alike in order to gain trust and develop a rapport with them. Overall, I am a versatile professional with extensive experience in delivering superior customer service, managing client relationships, and providing sales support. I have a proven track record of meeting or surpassing customer satisfaction, retention, and quality goals in fast-paced, high-volume environments. I possess critical thinking and process improvement skills that have contributed to the success of the organizations I've worked for and my proficiency in the Salesforce CRM, makes me a valuable asset to any team. I was awarded the 2021 President's Club Award in 2022 because of my dedication to my clients and support to the sales team.