Qaiser Abbas
LinkedIn: https://www.linkedin.com/in/qaiser-abbas-58426a120/?jobid=1234
Lahore, Pakistan
-WhatsApp: -
PROFESSIONAL PROFILE
• Team leader with more than five years of experience as a sales professional.
• An informed financial advisor, experienced in account management, dedicated to customer success.
• Quick learner with a proven ability to deliver results.
AREAS OF EXPERTISE
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Sales Training & Strategies
Customer Service
Technical Solutions & CRM Software
Closing Strategies
Call Center Campaigns
Financial Analysis
Team Management & Building
New Account Development
Complex Negotiations
Territory Management
PROFESSIONAL EXPERIENCE
Jan 2017 – Current
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Financial Account Manager.
Cedar Financial. Lahore, Pakistan
Recover outstanding international and domestic debts, quickly and effectively, while prioritizing high
levels of customer service.
Tasks include debt recovery, account receivables management, skip tracing, asset searches, collection
litigation and credit analysis.
Manage customer relationships daily while keeping track of the financial recovery process by updating
account status on a daily basis.
Analyze financial debts to develop action plans for financial recovery.
Manage issues, questions and complaints as related to customer management to resolve any concerns
for customer and client success.
Ranked as the most valuable player based on client satisfaction, customer success and collections with
phenomenal company participation in 2019.
Recognized by Walden University for top commitment toward customers, top listening skills and attention
to detail, making a difference and building trust among clients and customers.
Feb 2018 – Current
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Customer Sales Representative.
Fiverr. Remote
Rated as five stars for providing quality services and ensuring customer success.
Top rated in outbound calls, business development, lead generation, customer management, and sales
calls via auto dialing systems.
Described as friendly while implementing persuasive strategies.
Researched information, analyzed data, and provided summary information in reports for customers.
Helped customers by organizing and scheduling appointments to build communication and deliver results.
Nov 2016 – Jan 2017
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Accounts Receivable Specialist.
Cyber Limited. Lahore, Pakistan
Exceeded monthly sales goals with lead generation and negotiating contracts with potential clients.
Determined price schedules, quotes, promotions and contracts for client retention.
Prepared weekly and monthly reports for company leadership.
Presented products and solutions for sales to prospective clients while coordinating with marketing goals.
Promoted company programs and evaluated potential clients for products and services.
Maintained client records by preparing sales contracts and orders, processing deposits and managing
balances for clients.
Managed client relationships by answering questions about credit terms, products and prices.
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Qaiser Abbas
LinkedIn: https://www.linkedin.com/in/qaiser-abbas-58426a120/?jobid=1234
Lahore, Pakistan
-WhatsApp: -
EDUCATION
2015 – 2017
University of the Punjab, Masters of Science, Diplomacy and Strategic Study, Political
Science and Government
2013 – 2015
University of the Punjab, Bachelors of Arts, Social Sciences
ADDITIONAL SKILLS
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Strategic Communication
Process Improvement
Customer Acquisition
Presentations
Consultations
POS Systems & E-Commerce
Complaint Handling & Resolution
Fluent in English, Urdu and Punjabi
Data Analysis and Reports
Intrinsically Motivated
PUBLICATIONS
An Educational Focus and Analysis on Public Policy
University of the Punjab, Research Department
AWARDS
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Recognized as the Most Valuable Player – Cedar Financial, 2019
Recognized for Client Success – Walden University, 2019
Best Debt Collector of the Month – Cedar Financial, 2019
Appreciated and Recommended by Clients for Customer Satisfaction – 2017 - 2019
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