Kenneth Johnson

Ken Johnson San Tan Valley, AZ-Phone:- Multifaceted Information Technology professional with a background in Information Technology Management. An experienced database and network administrator, who also establishes clear objectives for team members and enforces deadlines to keep projects on track. Well versed in personnel training and supporting server, desktop and mobile devices on Windows, Linux and Mac systems. WORK EXPERIENCE Systems Engineer/Database Administrator/Manager Tech Department Sacred Heart Schools - Atherton, CA April 2013 to June 2020 • • • • • • Manager of the Technology Support Department serving 1000 faculty and students. Administrator of multiple school databases utilizing SQL and MySQL. Administer the Mobile Device Management software (Maas360) to manage 1000+ iPads and 100 Macbook Airs and laptops. Troubleshooting of user's devices and campus servers onsite and remotely Managed and installed a campus wide help-desk ticketing and asset management system. Supervise, maintain, support, patch-manage, troubleshoot a network of Windows, Apple, Ubuntu Linux operating systems installed on desktops, laptops along with Windows- servers. • • • Supervise the imaging of Windows, Apple and Linux operating systems for on-boarding new employees or for a quick turn-around replacement. Coordinate development projects, software upgrade projects, software licensing and maintenance contracts, campus software library and management of related campus programs. Communicate with suppliers and contractors on new and current projects. Information Technology Director Mercy High School - Burlingame October 2010 to March 2013 * * * * * * * * * * * * * Implemented the installation of the campus-wide wireless infrastructure to support the 500 plus wireless devices. Supervise, maintain, patch-manage, support, troubleshoot network of Apple, Linux and Win- servers along with Win2000, XP, desktops and 500 Apple ipads for faculty and students. Provide VPN access for staff. Maintained and configured Cisco switches for network connectivity. Implemented and maintained the Google Apps suite replacing the Sharepoint server and migrating from Microsoft Exchange to Google Gmail. Configured, installed and maintained an Apache web server. Maintained printers (network capable and/or local printers), diagnosing and troubleshooting. Developed and maintained wired and wireless infrastructure documentation. Coordinated development projects, software upgrade projects, software licensing and maintenance contracts, campus software library and management of related campus programs. Implemented and managed a campus wide Tiki help-desk ticketing system. Communicated with suppliers and contractors on new and current projects. Train staff and faculty on specific software and or hardware. In charge of the Information Technology budget where each year the Technology Department always came in under budget. IT Manager Saint Lawrence Ed. Center-Diocese of San Jose November 1999 to October 2010 * * * * * * * * * * * * Implemented the installation of the campus-wide wireless infrastructure to support the 600 plus wireless devices. Supervised, maintained, patch-manage, supported and troubleshooted a network of Apple Serves, Suse, RedHat Linux, Win2003 servers along with Win2000, XP, desktops and 600 Hewlett Packard laptops. Maintained network security using virus protection, IDS, monitoring utilities, Squid and Sonic Wall appliances. Provide VPN access for staff needing to access internal resources from outside the network. Maintained and configured Extreme Network Switches. Maintained Apache web, Microsoft Exchange email and DNS servers. In charged of the campus communications NEC PBX system. Maintained printers (network capable and/or local printers). Developed and maintained the network infrastructure documentation. Coordinate development projects, software upgrade projects, software licensing and maintenance contracts, campus software library and management of related campus programs. Managed a campus wide Tiki help-desk system. Communicated with suppliers and contractors on new and current projects. Train staff and faculty on specific software and or hardware. In charge of Information Technology budget, never going over-budget. Owner Kens Computer Services January 1994 to January 1999 Owned a computer repair business that catered to small and mid-sized businesses. Skills Barracuda Backup Blackbaud CrashPlan Code42 Google Cloud Platform Google Suite Help Desk iOS LAN Linux Mac OS Microsoft Office Suite MySQL Raiser's Edge Remote Access Software Server Management VMWare VPN Web Design Windows Operating Systems