Kenneth M. Viola

KENNETH M. VIOLA SOCIAL MEDIA MANAGER | DIGITAL MARKETING ASSISTANT PROFILE Helping entrepreneurs focus on growing their business organically using Social Media and Digital Marketing. My experience in working as a Social Media Manager should be helpful in growing their brand online CONTACT SKILLS Wix Etsy Shopify Teachable Wordpress Squarespace Canva Twitter Facebook Instagram Sprout Social Later / Hootsuite Facebook Ads WORK EXPERIENCE FREEEUP, FREELANCE CONTRACTOR Skype: shane_viola2001 Whatsapp: -- MAY 2018 - PRESENT Handled various client's online presence – regularly updated the company’s website and various social media accounts Created and curated content relevant to the brand Handled the migration of content into Wordpress, Wix or Squarespace manually DOLCEPOST, ECOMMERCE VA EDUCATION University of Cebu Associate in Information Technology,2012 APRIL 2018 - JUNE 2018 Established the fulfillment operation of the company Used keywords for Product listing to rank higher on search results Responding to customer queries and shipment status updates. Order Processing and Fulfillment through ShipStation Web app both US and International orders TRACKR, SOCIAL MEDIA VA NOVEMBER 2016 - JANUARY 2018 Handled the company's online presence across Facebook, Instagram and Twitter Fulfilled missing orders, reshipment and returns using Shipstation Tier 2 level Customer Support - Handled escalation requests and provided prompt resolution