I am your next VA / Project Manager. Over several years of successful and progressive experience in Call Center Management & Customer Service for various industries like Financial Services, Retail Banking, Training and Education. Proficient in handling large teams across multiple geographical locations. Excellent relationship management skills which resulted in high levels of client retention by establishing trust and credibility with the clients as well as achieving service level agreement (SLA) through excellent client interactions. I am dedicated to providing excellent levels of service and building long-term relationships while maintaining a high level of professionalism.