Kerstin Garay

Experienced Virtual Assistant with a demonstrated history of working in the outsourcing / offshore industry for 5 years now.

I worked as a Real Estate Transaction Coordinator for a Real Estate Investor client based in North Carolina and I have vast experience in this sector of the job. I can help you grow your business and assist you in the general admin task. I demonstrated growth to her business by helping the company closed 12 properties since March with 3 properties on going for closing at the present.

The buyers' list was expanded from 250 in March now reaching 1100.

Facebook Page has grown too from 200 followers now at 800++ the same goes for Instagram.

My skill set includes the following:

• Research and Admin Task

• Email and Calendar Management

• Answering inquiries and refer to the appropriate team.

• Handle cold calling at times.

• Presenting / renegotiating offers to sellers or buyers.

• Coordinate appointments with seller/buyer for the properties.

• Process Improvement

• Real Estate Transaction Coordination from opening to closing of the property

• SkipTracing using REIPRO

• Create contracts using Docusign and/or Right Signature

• Usage of Real Estate CRM using Podio

• Running Comps using Propstream

• Inbound and outbound calls using RingCentral

• Monitor voicemail and cold callers recorded calls using Xencall

• Answering text responses using Roor.

• Gather preferences of the buyers or investors and saved in it Google Sheets, later then integrate to • Constant Contact and/or Mailchimp.

• Experienced in creating and sending an email blast campaign using Mailchimp and/or Constant Contact.

• Listing the properties to different sites such as Website(WIX), Craigslist, TREIA, Loopnet, Bigger Pockets, Facebook, Facebook Marketplace, Instagram, Linkedin, Twitter, Youtube.

• Create / edit flyers using Canva for social media postings.

• Social Media management using Hootsuite

Apart from Real Estate I also had experienced in the following industries:

• 2 years in Contact Center handling Technical Support and Business Application concerns for Intuit Quickbooks Software and Hewlett Packard Desktop.

• 1-year home-based experience as ESL Teacher to Chinese students.

• 1-year home-based customer service agent in a Dumpster Rental Company in New York.

• Project-Based lead generator for a travel agency in an Australian Company.