OVERVIEW
I have 2 years of experience in administrative tasks. It’s in one of the Top Logistics
Company. I was also a customer service representative for 2 years in one of the Top
BPO company here in the Philippines.
KEVIN D. DE
GUZMAN
-m
https://www.linkedin.com/in/
kevin-de-guzman880b20169/
I know a lot of excel functions since that’s the primary tools I had with my previous
job. I know very well how they behave and what formula to be used. My
understanding will come in handy when implementing absolute and relative
references. I can be a team player too since I can complete the required task in a
timely and diligent way. We can collaborate with the daily tasks to determine
priorities and meet the deadline.
Being Customer Service Representative in a high-pressured environment has taught
me to have strong attention to details and become a resilience person as well.
Here are some high-quality services that I can provide:
*E-Commerce VA
- Product Research (Amazon and AliExpress)
- Product Sourcing from Alibaba
- Product Listings (uses Oberlo for Shopify)
- Edit Photos (uses Adobe Photoshp & Canva)
- Order Fulfillment
- Inventory Management
OBJECTIVE
To work in a company that
promises growth as well as
an opportunity to learn
more. To shoulder
responsibilities effectively
and contribute towards the
growth of the business with
the skills I possess and have
developed.
*General VA
- Email Handling
- Calendar Management
- Internet Research
- WordPress Management
- Social Media Management
- Google Docs and Sheets
- Transcriptions
- Data Entry
- Basic Adobe Photoshop
PERSONAL BACKROUND
I even paid for it to take a detailed course so that I could master those skills!
https://bit.ly/2OFciiR
Knowledgeable in Microsoft
Word, Excel, Power point.
Versatile, determined, welldisciplined.
EDUCATION
-
UNIVERSIDAD DE MANILA (UDM)
Bachelor of Science and Business Administration Major in
Economics
-
EULOGIO “AMANG” RODRIGUEZ VOCATIONA HIGH
SCHOOL (EARVHS)
JOB EXPERIENCES
2016 – 2018
CUSTOMER SERVICE REPRESENTATIVE - SITEL PHILIPPINES
CORPORATION MANDALUYONG
Under the Fraud department, answering Phone calls.
-
Taking calls - Resolve customer fraud issues in their credit card
by explaining what will happen and sending a new card
Verifying – Make sure all charges that need to verify to include
in fraud report if there is or just remove the restriction in the
card so they can use it.
Setting expectation - Explain how they get their balance in
credit card, Interest once they withdraw.
Updating – if the customer wants to update their personal
information or adding another user to their account.
PROCESS ASSOCIATE –DHL GLOBAL FORWARDING
PASAY
Responsible for internal and external business partners and provide
assistance on email and resolved all queries.
Processing Internal rates/Rates Adjustment – Accept ticket from
Business partners through GSN then sort the files in excel and
uploaded in the SAP system if some issues raise queries to the
Business partners.
Provide support to other Colleagues – Collaborate and
2
-
coordinate in performing daily tasks with colleagues, Asses and
inform Operations Supervisors for the necessary training,
especially in the process for immediate action into the
uncommon task.
Monitoring – All task entries in our team must monitor to
determine priorities and ensure compliance timeframe
INTERNSHIP – ROBINSONS BANK BINONDO
MANILA
Duties and responsibilities provide support in our
Supervisors.
Organizing – Arranging bank statement & check then insert in
envelope, Sorting checks, Filling Philhealth and individual
account record
Assisting our Supervisors - Answering phone calls, Photocopying
file, Faxing file, Finding bank statement; Scanning checks
Withdrawal, Deposit, FCDU Slip and log into the logbook.
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