Keya Erick

Hello there! I am a dedicated and results-oriented professional with a passion for delivering exceptional customer support and driving customer success. My expertise spans across various domains, including web design, content marketing, and social media marketing. I create marketing strategy that is data driven and consumer focused. My SEO-first perspective provides a scalable strategy with actionable next steps, so I know exactly what to do to get results.

I help you get more traffic and customers. That's the power of content. You need a content writer who can educate customers, hit keywords, sound friendly, and nail it the first time. I've written about finance, real estate, emerging technologies, insurance, and business for various companies.

I have experience in both customer success and customer support, I pride myself on my ability to provide timely solutions to customer queries and concerns. I understand the importance of nurturing positive customer relationships and go the extra mile to ensure their satisfaction. Through my experiences, I have sharpened excellent communication skills, empathy, and a keen ability to troubleshoot and resolve issues efficiently.

My background in web design also allows me to bring a creative and user-centric perspective to my work. I believe in crafting user experiences that not only meet but exceed expectations. My proficiency in content marketing and social media marketing complements my customer-centric approach by enabling me to connect with and engage audiences in an efficient manner.

Having successfully worked in customer support, web design, content marketing, and social media marketing, I am well-equipped to contribute to the success of any team or project. I am excited about the opportunity to leverage my diverse skill set to create positive customer experiences and drive business growth at your company.