Keyla Montalvan

Keyla Montalvan E-mail:-Phone: - / -+ years of experience in an office environment supervising more than 25 people. Experience in managing more than 2 fundraising campaigns monthly, multitasking and meeting deadlines. Costumer service attitude and agenda coordination. Experienced in event planning and execution. High volumes of email handling and follow up. Experience in online tutoring and teaching. Experience 2019 -03 - Present Virtual Assistant Ideal Printing and Wearables • Email handling. • Orders follow up on SAGE. • CRM data entry. 2019-01 - Present Academic Services Administrator Virtual Learning Academy • Develop English courses materials for all levels (A1 – B2) • Interview and hiring process for all English teachers. • English teachers training and follow up. • Students retention follow up. • Supervise virtual classrooms for all active English courses. • Follow up on classes quality and curriculum fulfillment. • Create and send students proofs of enrollment upon request. • Create and send certificates of completion for all English courses. • Supervise English instructors. • Tutoring and course teaching. 2018-02 – 2018-12 Academic Coordinator Virtual Learning Academy • Registration and follow up of more than 100 students every two months. • Platform troubleshooting – password recovery • Retention reports for every active course. • Student cases follow up • Interns training and follow up. • Create and send certificates of completion for all courses. • Create and send students proofs of enrollment upon request. • Managing attendance reports for corporate student groups. • Supervising instructors for all courses. • Tutoring and course teaching. 2014-01 - 2017-10 Administrative Director Keiser University Latin American Campus • Supervising 4 fundraising campaigns for fundraising programs that benefited 390 • families annually. • Couching and training of 20 office assistants annually. • Managing Facebook page, upload and content creation. • Developing and submitting Community Impact Log monthly. • Supervising more than 7 student groups for personal development. • Supervising and organizing outreach projects of afterschool tutoring and teaching children at risk. • Supervising general office tasks: emails, agenda, phone calls, customer service, etc. 2012-01 - 2013-12 Assistant Director Ave Maria University Latin American Campus • Coordinating more than 5 weekly pastoral activities. • Selecting and supervising more than 10 Pastoral Scholarships when promoting student activities. • Couching and training of more than 15 office assistants. • Email handling, phone calls, research and agenda planning. • Coordinating 2 to 4 international missionary groups per year. • Handling Facebook and Twitter accounts. • Tutoring and mentoring students. 2010-06 - 2011-08 Office Assistant Ave Maria University Latin American Campus Managing general office tasks: Email handling, agenda, travel arrangements, transportation and schedule for President and Executive Assistant. • Annually coordinating graduation ceremony logistics with more than 300 guests. • Supporting and coordinating the International Board of Advisors' Meeting twice a year. • Follow up on special projects and reporting. • Translation work: English to Spanish, Spanish to English. Education 2006-08 - 2010-05 Ave Maria University Latin American Campus - San Marcos, Carazo. Nicaragua. Bachelors' Degree in International Relations and Politics with a Minor in Business Administration. Skills Microsoft Office (Word, Power Point, Excel) GSuite SAGE Program CRM : Zoho, Cloze, Vanilla Sky. Team work, problem solving. Leadership, results oriented. Bilingual (Spanish - English) Customer Service