Kimberly Anne F. Rodriguez

I have five (5) years of experience in the BPO industry and my ability to work autonomously make me a good candidate for your Customer/Technical Service needs. I have superior communication skills to deliver and drive outstanding Customer Satisfaction.

Below are my primary job roles:

• Gather and analyze customer input
• Provide exceptional customer experience
• Deliver technical assistance based on instruction and pre-established guidelines
• Provide Technical Consultation and Experience
• Deliver Individual Performance based on Metrics and Related Targets
• Willing to work on a flexible schedule
• Managing large amount of incoming calls
• Identifying and assessing customer’s need to achieve satisfaction
• Conducting basic and advanced troubleshooting for technical issues