Kimberly Madden

 Kim Madden 2761 Oak Knoll Way Oroville, CA-- Twenty three plus years of professional experience ranging from benefits delivery and medical coding to customer service and team leadership. Used to working in team environments but also as an individual. Possess excellent communication, interpersonal and organizational skills. I am self-motivated and self-driven with strong teaming skills, including strong oral and written communication. I have great attention to detail and learning orientation. Also, outstanding problem-solving skills and superb customer service skills. Experience working in home office and external offices. WORK EXPERIENCE: Administrative Assistant Century 21 Select Real Estate - April 2016 to November 2018 Responsible for managing new, pending and closing home listings and responsible for processing commissions for agents along with verifying the correct payroll is being sent to the commission department. Work closely with the agents, commissions and title companies on the listings, pending and closing sales in the office. Keep track of monthly closings and complete a monthly report for the executive staff to review. Order supplies for the office, prepare courier pick and shipment for commission checks for processing. Send storage media/thumb drives to clients when transactions close and files are complete. Send yearly tax letters to clients for annual taxes. Review and send office bills to accounting, on board new agents as required. Prepare Agendas for weekly staff meeting along with preparing and sending newspaper ads for homes to local news media. Greet clients in reception area and answer and route phone calls to the correct person/dept. Responsible for scheduling agents for floor time on a monthly basis. Build property files in internal program and approve files that agents add to the file during the sales progress. Administrative Assistant Precision Medical Products - March 2015 to November 2015 Responsible for following up with PPO Insurances to collect payment for Durable Medical Equipment used during surgeries. Demonstrates good organizational skills with the ability to prioritize tasks along with responsibility with little supervision. Demonstrates understanding of PPO Insurances along with Workman's Compensation Insurance. Triages 25 or more outbound calls to bill and collect payments. Works closely with other departments, sales reps, surgery centers and billers to submit complete medical/orders for DME surgeries within Surgery Centers. Demonstrates competency in communicating effectively with the appropriate billing and insurance companies for medical orders along with billing and collecting payments. Demonstrates a successful collection of payments each month and remains HIPAA compliant. Responsible for special projects as assigned by executive management regarding profitability on DME for the company. FRONT OFFICE COORDINATOR Rose Midwifery - October 2014 to January 2015 Responsible for front office administrative work, verify insurance eligibility, patient scheduling, coordinates patient flow and responds to patient request and inquiries. Demonstrates understanding of Hospital Operations. Triages incoming and outgoing calls to the appropriate persons. Responsible for ordering office supplies, handles all incoming and outgoing fax information and route mail to appropriate destinations. Collecting and processing payments for patient's accounts. Interacted with up to 30 patients a day in the office and multiple patients and other medical facilities on the phone. Responsible for checking patient's in and out of the office for appointments and scheduling future appointments. Responsible for updating charts for current patients and creating charts for new patients. DISABILITY/ FMLA LEAVE SPECIALIST October 2005 to October 2014 Reed Group Responsible for handling of Family Medical Leave Act (FMLA) cases, training new employees and opening new disability and FMLA cases through the call center by interviewing patients to obtain medical information which requires customer service skills. Demonstrates leadership by being a resource for new and established employees in many areas including FMLA and company process. Maintains case oversight and reviews medical paperwork and acts as a communication link for all parties in FMLA and Short Term Disability client absence programs including employees, Client Company, health care providers and internal Reed Group Professionals. Ensures legal compliance, confidentiality, provides timely notifications to employees and Client Company and reviews documentation for approvals and denials. Handled 30-60 inbound and outbound calls. Proficient in the following: Word, Outlook, Excel Team Leader Calendar management Type 50+ WPM 10 key Alphabetical/numerical filing Insurance coverage Customer Service Medicare and PPO insurance knowledge Certified Notary Public September 2016 to September 2020 Medical Terminology Education: Mary B. Perry High School – Graduated 1987 Various On-line educational courses throughout my years of employment