Kimberly Mae Talan

Kimberly Mae Talan Manila, Philippines-- ABOUT ME As a Virtual Assistant with experience in Customer Support and Social Media Management, I have obtained knowledge, methods, and explored tools to support my clients efficiently. My professional background demonstrates that I am versatile and adaptable and is committed to continuous improvement and lifelong learning to give my clients the best service. EDUCATION BSBA Marketing Management San Beda University |- SKILLS Basic computer literacy skills Written and verbal communication skills Time management skills Problem-solving skills TOOLS USED Google Suite Meta Business Suite Microsoft Office Canva EXPERIENCE Virtual Assistant Stuff Inc. | July-November 2022 Scheduling client appointments Doing market research Preparing and editing documents Responding to emails Virtual Assistant The Mangrove Garden Resort |- Handle customer bookings and inquiries via Facebook, Instagram, and Airbnb Listening to customer concerns and provide prompt and accurate solutions Facilitate the check-in and check-out process for guests by coordinating with on-site staff Creating and scheduling content Customer Service Representative Telus International | Oct-Nov. 2016 Providing information about our products Listening to customer concerns, investigate issues and provide prompt and accurate solutions Identifying additional products and services to recommend to customers