Experience Call Center Representative versed in customer support in high call volume environments. I am able to maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
I have over 15 years of Customer Service assisting U.S. and U.K customers (including online, over the phone and in-person) . I was trained at a large Call Center in Jamaica (Affiliated Computer Services (ACS) – now Xerox) and worked for one of the largest dental and vision insurance company in the U.S. I have been using zopim, zoho and salesforce for the last 2 1/2 years to provide live chat support, cancel subscriptions, process payment and send emails.
Service Description
Objectives:
To make it my first and foremost goal to use my seasoned skills, training and exceptional background to contribute to the progress, growth and success of a company that values good customer service