Kit Amiel v. Aramil
IT PROFESSIONAL / CUSTOMER
SERVICE REPRESENTATIVE
Logical, solution-focused IT professional and Customer Service Representative with 3+ years of
remarkable experience in providing comprehensive customer/technical support to clients and
companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical
issues, and provide timely resolutions. Posses incomparable communication abilities to convey
innovative ideas to diverse audiences of varying technical expertise.
CONTACT--
Santo Tomas, Batangas PH
EDUCATION
ASSOCIATE'S DEGREE IN INFORMATION
TECHNOLOGY
AMA University |-
WORK EXPERIENCE
FREELANCE WORDPRESS DEVELOPER
Freelancer | 2019-still
Designed eye-catching website for college
students working on their thesis
CUSTOMER SERVICE REPRESENTATIVE
TaskUS PH|-
Handle 90+ calls and chat daily, with
duties including order inquiries, and
account management
Listen attentively to caller needs to
SKILLS
Hardware and Software Support
System Installation and Maintenance
HTML, CSS, PHP JavaScript and Canva
WordPress Content Management
Light Graphic Designing
Great Communication Abilities
Outstanding Customer Service
Time Management
ensure a positive customer experience.
SYSTEMS ENGINEER
Cognizant |-
Performed account administration in
Active Directory including adding,
modifying and deletion of users and
groups
Troubleshoot networks, systems, and
applications to identify and correct
malfunctions and other operational
difficulties
WORK EXPERIENCE
TECHNICAL SUPPORT REPRESENTATIVE L2/TIER 2
Google LLC | 2017
Supported customer's Google account, applications and devices with more
difficult technical issues requiring a greater level of personalized care and
in greater length
Coordinated with Level 1 technical support specialists to take over calls
outside their level of support
IT SPECIALIST
Hewlett Packard Enterprise |-
Oversaw more than 200 computers of the company by monitoring,
configuring, and maintaining all hardware and software systems
Developed and implemented innovated connectivity network configurations
Monitored and evaluated the IT systems to ensure efficiency as well as the
safety and security of all data storage
CUSTOMER SERVICE REPRESENTATIVE
Telus International PH |-
Respond to phone inquiries, providing quality service to customers
inquiring about the availability of products or order status
Supported customers with basic technical support for their
malfunctioning products
IT SUPPORT / SPECIALIST
AICOM Solutions BPO |-
Using own knowledge and judgement, troubleshoot and resolved
any users' issues
Maintained 100+ computers with various operating systems
(Windows, Linux); repaired computer hardware
Provided assistance to employees on any technical concerns
Tested and integrated new software, identified and executed any
corrections
