Kizze Cumberbatch

 Kizze Cumberbatch Greens Main Road Tel:- St. George Cell:- Barbados Email- ____________________________________________________________________________________ PROFILE I have extensive experience in Marketing. Excellent interpersonal skills: the ability to lead, strategic decision making, and strong communicating are some of my skillsets. I am proficient in Windows and Microsoft Office and IBM SPSS. ____________________________________________________________________________________ PROFESSIONAL EXPERIENCE Customer Service Representative April 2018 – June 2020 GILDAN ACTIVEWEAR SRL Assist the company’s distributors/customers via email and telephone by resolving their queries or complaints in a timely manner Reverse and create invoices as needed Enter large amounts of stock into the system for consignment purposes Investigate claims, provide supporting documentation for approval and providing credit memos to the customer Cancelling orders in the system as directed by the customer Assist in load management by building loads in the system for shipment Provide alternative items to customers if the stock they want is not available Provide estimated time of arrival on various stock for various customers as the need arise Act as a decision maker on whether a customer should keep or return stock based on the situation at the time Senior Inbound Agent/Supervisor Internet Banking 2011 - 2016 REPUBLIC BANK (BARBADOS) LIMITED, Bridgetown BARBADOS formally BARBADOS NATIONAL BANK Reporting to the Manager, Marketing and Corporate Communications Successfully supervised my team; through, coaching, mentoring, counselling and advise training requirements Created trends reports from calls received and presented them to the Manager Researched and wrote the SWOT and PESTLE analysis for the yearly strategic plan Built and maintained relationships with the bank’s external and internal customers Researched competitive strategies in banking to enhance the bank’s competitive ability in the market Created databases, wrote correspondence and marketing materials for direct mail campaigns that target various customers Assist with the planning and execution of events and campaigns for the Marketing Department Prepared budgets for bank functions Customer Service Representative 2009 - 2011 BARBADOS NATIONAL BANK, Bridgetown BARBADOS Barbados National Bank is the predecessor of Republic Bank (Barbados) Ltd. Assisted customers with various queries via the telephone in a timely and efficient manner Maintained weekly queries log for submission to the manager Collated and prepared minutes of internal meetings Dating mining – Using the banks client base as well as external databases to cross sell and up-sell the bank’s products and services Prepared databases from internal and external sources for use in various direct mail campaigns Performed Tele-marketing services to enhance direct-mail campaigns Database Marketing Clerk – Centralised Sales Unit 2007 - 2009 Developed letters and promotional material in support of various sales campaigns to increase and retain business Prepared minutes for internal meetings on a weekly basis Prepared databases from internal sources for various direct mail campaigns Developed databases from external sources to increase business Clerk/Swift Operator – Processing Department 2005 -2007 Assisted customers over the phone and in person Responsible for the processing and inputting of telegraphic transfers/swift messages via the swift system Assisted other members of staff where necessary Public Relations Assistant 2001 - 2005 Saunders-Franklyn Associates, St. Michael Barbados (now SFA Communications) Assisted the Managing Director as well as the Public Relations Consultants and Accountant on a day-to-day basis. Responsible for organizing and distributing of all public relations proposals and expressions of interests to potential clients. Coordinated press conferences, locally and regionally for the company’s clients Media monitoring – scrutinized all regional news stories and articles for the firms’ client as well as writing press releases Maintained the electronic filing system Responsible for taking, preparing, and distributing the minutes to employees from the company’s weekly meetings. Sold/pitched ideas to businesspersons when seeking sponsorship from them for worthwhile causes Prepared public relations proposals for potential clients garnered from newspaper advertisements or other sources EDUCATION Bachelor of Science, Management (Special), (Hons.) UNIVERSITY OF THE WEST INDIES, Cavehill Campus, Cavehill St. Michael Barbados Associate Degree in Applied Arts, Mass Communications Barbados Community College ____________________________________________________________ References Reference are available upon request.