Klenn Tinapay

I have been working as a freelance contractor for 5 years and handled several projects like:

• Web Researcher at Muckrack.com
• Moderator at Jobable.com
• Proofreader and Post Editor at Thumbtack.com
• Public Questions and Answers Moderator at Thumbtack.com
• Quality Quote Judgment Moderator at Thumbtack.com
• Sourcing as a Service (SaaS) Agent at Thumbtack.com
• Judgment Contributor at Google Teraneuro Project (GTNP)

I was also a technical support and customer service professional for almost three years.

As an Associate at Wipro BPO, I handled three line of businesses for British Telecom namely: Credit Referral (credit vetting to customers applying for phone line and broadband), Collection (payment collection and processing), and Billing (billing issue resolution, account maintenance and payment collection and processing).

As a Technical Support Professional at Stream Global Services, Inc. (now Convergys), I handled Technical Support for Dell (hardware and software troubleshooting for desktop, laptop, printer and wireless) and Listener Care for Sirius XM (product activation, after sales support and account maintenance)