Krishnendu

Krishnendu Mandal BTM Layout, Bengaluru 560 068. Mobile No: +91 - Email:- Experience Summary Ø Ø Ø Ø Ø Ø Total Experience: 10+ Years Expertise: Machine Learning, Business Intelligence, Web Analytics, Consulting & Market Research Team Management Experience: 5+ years of people management Domain: Service, E-Com, HR, Retail, Banking & IT Education: Master’s in Operations Research (DU) Technical Skills: Python, SQL, SPSS, R, KNIME, Minitab, Tableau, Power BI, Qlik Sense, SAS Enterprise Miner, VBA, Pentaho & Excel Professional Experience (Oct’19 – Present) As a Manager (Analytics Team) Goal: Responsible for leading the Analytics and Product Teams for providing Analytical/ML driven solutions for the business. Also, responsible for building & enhancing the Data Warehousing and the BI Reporting System within the Organization. Key Highlights: Ø Stabilizing and enhancing the Data Warehouse and ETL processes, setting up alerting systems. Ø Building in house processes for capturing Web Traffic and Search data, warehousing it and share it with the Business based on analytical insights and dashboards. Ø Enhancing the BI Reporting and providing metrics and solutions for tracking and improving the CVR, CTR, Bounce Rate, Abandon Cart Rate, improving the Return percentage, and live tracking of Revenues for different Business. Ø Provide ML driven solutions for tracking of Churn Numbers across different Businesses, CLV, Profile Analysis, Market Mix Models, Sentiment Analysis of Product Reviews, Sales Forecast and Inventory Planning. Ø Provide strategies for optimizing the Inventory and identifying the products near expiry for liquidation. Ø Developing different Products/Solutions for the leadership for better visibility of the business Ø Web scrapping for Product reviews available across different Ecommerce websites and Social media channels. (April’17- Jun’18) As a Data Scientist (Architect) Goal: Responsible for building different predictive models using ML techniques and provide analytical solutions for the smooth functioning of the business. Also, responsible for BD activities and creating RFPs and POCs using Machine Learning and Deep Learning Algorithms showcasing the analytical capabilities. Key Highlights: Ø Responsible for reaching out to Clients with RFPs and POCs based on ML and DL capabilities across different sectors Ø Provide ML solutions for the Clients across different sectors like Fraud Detection, Sentiment Analysis, Sales Forecast, Credit Scorecard and Risk prediction. Ø Also, responsible for providing BI solutions for tracking of Key Metrics and dashboards using BI tools. Ø Responsible for conducting training sessions and webinars for building machine learning capabilities across the organization, working on RFP and POCs for portraying the ML capabilities of the organization (June ’15 - March’17) As Associate Senior Consultant Goal: Responsible for providing strategic and consulting services for the business based on ML and Business Intelligence solutions. Supporting the Client based out of Minister of Labor (Saudi Arabia) for improving the Labor Policies to reduce the unemployment rate, and design strategic plans as per the Ministry’s vision. Key Highlights: Ø Supporting in creating/changing the Labor Policies for boosting the KSA economy, reducing the unemployment rate and exploring other sectors for economic development Ø Creating different Simulation Models and tools for studying the effects of changing NITAQAT policies Ø Executed projects by employing different analytical/statistical frameworks including Conjunctive analysis, Segmentation/Cluster Analysis, SOM, Factor Analysis, Regression Analysis, Root Cause Analysis, Time Series Analysis, ANOVA, Decision Tree, SWOT, etc. Ø Responsible for managing the entire Project Lifecycle which involves kick off meetings with the Minsters of KSA Labor Ministry, scope of the project, planning, team allocation and execution of the final delivery to the Client Ø Secondary research for obtaining competitive data from different sources like ILO (International Labor Organization). Ø Also, involved in client acquisition through RFP, participating in technical/ pricing discussions to ensure customer buy-in resulting in project-wins (June ’13 - June’15) As a DAT Manager/Analyst Goal: Responsible for advising the stake holders based on qualitative & quantitative analysis of the Survey data using different statistical analysis of the data, and show case them in different results-oriented and cost effective platforms/tools/dashboards/reports. Key Highlights: Ø Advising/Recommending the internal/external Clients based on the key research findings in forms of dashboards and reports (in Excel, PowerPoint, Xcelsius) on specified programs in CEB (like L&D, CLC, Recruiting, Budgeting, New Hire) Ø Time Series Analysis of the industrial trend on specific programs in CEB Ø Some of the analysis involved Customer segmentation, Principal Component Analysis and Root Cause Analysis Ø Benchmarking based on different industries and demographics Ø Automate the processes (in VBA) to increase the efficiency and reduction of errors Ø Create the Blue Prints (Wireframe) and share with the Stake Holders before the final product is delivered (June ’10 - June’13) As a Senior Industrial Analyst Goal: Responsible for Capacity Planning/Workforce Management required for the future fiscal years based on historical trends. Predicting the resources required for managing the calls for different processes and identifying the factors responsible for influencing call volumes (by factor analysis. Key Highlights: Ø Involved in various business operations to help the organization in achieving cost-effective Staffing requirements with increased quality and efficiency Ø Use forecasting techniques (like correlations, regressions, factor analysis) to identify the amount of staffing required for various teams in the organization for the future fiscal years Ø Create Capacity Models and predict the resources required (using SPSS & Minitab) to manage and handle Calls for different Teams and for future events for achieving cost effectiveness for the Organization Ø Prepare different reports & dashboards (in different environments like Excel, Tableau) based on the descriptive statistics (in Minitab/SPSS) to give the Clients/Stake Holders a better idea about their resources and the factors influencing the resources or the calls Ø Working with onshore teams to accurately forecast call volumes, analyze historical call volume, project budgetary expenses and assist with new higher head count projections (March ’09 - May’10) As a Research Associate Goal: Responsible for promoting the Imported FMCG products in the Indian market and find out the Consumers reaction to these products regarding the price and the quality of the products. Key Highlights: Ø Primary Research consisting of Market Scan activities to know more about the FMCG product details and the Consumer’s behavior on them. Ø Secondary Research consisting of Quantitative analysis (using MS Excel) and preparing Client reports (using MS PowerPoint) highlighting the consumer’s reaction to the Imported products. Ø Calculation of the Import Duty Structure for the Imported FMCG products. Ø Responsible for arranging various promotional activities and taking part in various Agribusiness trade shows. Awards, Recognitions & Additional Responsibilities Undertaken Ø Ø Ø Awarded the Start Performer of the month during my tenure in Boston Analytics Bagged three performance awards during my tenure in AON Hewitt Participated in a couple of initiatives and programs for the underprivileged children and people in partnering with some of the NGOs like MAD and programs like Udaan, Dream Camp Academic Credentials Ø Ø Post-Graduation (Master’s of Science in Operational Research) • Year:- • College: Ramjas College, Delhi University • Major Subjects: Statistics and Marketing Management Graduation (Bachelor of Science in Statistics) • Year:- • College: Ramjas College, Delhi University • Major Subjects: Statistics Personal Details Ø Ø Ø Ø Ø Ø Ø Permanent Address Father’s Name Mother’s Name Date of Birth Marital Status Language Proficiency Linkedin Id : : : : : : : Asansol, West Bengal -713302. (WB) Shri Kumud Shankar Mondal Smt. Pratima Mondal November 07, 1984 Married English, Bengali, German & Hindi https://www.linkedin.com/in/nandz4u