Kristian Reyes

KRISTIAN P. REYES Mobile No. - Skype ID: redamore23 E-mail:- OBJECTIVE To build a long term career in the ESL industry with opportunities for career growth and use my skills in the best way in achieving the company’s goals. EDUCATION 2002 – 2008 Bachelor of Arts Major in Journalism University of Santo Tomas AWARDS AND AFFILIATIONS Dean’s Lister 1st and 2nd semester - Member, UST Journalism Society WORK EXPERIENCE: Likeshuo (formerly Meten English) Home-Based English Teacher Feb. 1, 2016 - Present ADP Philippines Inc. Senior Analyst August 6, 2012 – Nov. 6, 2013 Role: Responds to inquiries from client employees and third parties regarding multiple human resource product offerings such as Payroll, HR, Benefits, 401K, Risk, Workers’ Compensation, Employee Self Service and Time & Labor Management. Genpact Philippines, LLC Phonebanker (Wachovia – Wells Fargo Account) January 4, 2010 – January 17, 2012 Role: Resolve customer concerns over the phone with a critical mind. HSBC Electronic Data Processing (Philippines) Inc. Customer Service Executive (US Care and Manila Care Division) March 24, 2008 – November 28, 2009 Role: Provide excellent customer service and account management Responsibilities: Receive customer calls and continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLA’s) Maintain above average to excellent scores in Average Handling Time, Quality and Monthly Attendance Responsible for relationship building and account management while resolving customer inquiries in a professional manner. ICT Marketing Services of the Philippines Customer Service Representative(GMAC Mortgage Account) January 27, 2005 – February 12, 2006 Responsibilities: Resolve customer queries about their mortgage like loan balances, late fees, grace period, annual percentage rate (APR), delinquency status and foreclosure/bankruptcy inquiries Facilitate smooth transaction for customers by providing stellar customer service through genuine concern for the customer’s issue Maximize the relationship with the customers by offering credit-building solutions to mortgage owners such as Credit Reports from Equifax, Transunion and Experian Telus International Philippines, Inc.(formerly Ambergris Solutions Philippines, Inc.) Customer Interaction Associate (MCI Telecommunications USA Account) March 25, 2004 – January 17, 2005 Responsibilities: Provide excellent customer service to customers regarding network infrastructure issues such as system outages and service disruption Initiate repair tickets to correct the problem in accordance to initial diagnosis Manage client’s expectations by providing accurate information regarding the status or resolution provided on the reported issue in line with company procedures References available upon request