Kristina Viola

KRISTINA E. VIOLA 53 Rome St. Cypress Village Cainta Rizal Skype ID: kristina.viola.o3 - CAREER OBJECTIVE: To become versatile and adaptable individual willing to be trained in a fast-growing company in a position that suits to my qualification. QUALIFICATION Customer service oriented. Proficiency in Microsoft Office applications. Capacity to multi-task under pressure. Fast learner and can work with minimal supervision. Quality customer service communications skills. Outbound calling and Lead Gen expertise WORKING EXPERIENCE: Home-based Job Lead Generation / Appointment Setter ACQUIRE ASIA PACIFIC February 09, 2016 - January 2017 Outbound and Inbound Customer Sales Representative Credit card pullout account. Selling different products. NORTHSTAR SOLUTIONS September 2013 - December 7, 2015 Quality Assurance Associate Sales Verification.  Sending report at the end of the shift. Send and remarks of agents to their Team Lead for coaching. Monitoring Email and Inbound Transaction for Australian Account.   ALORICA PHILS July 2011 – June 2013  TELCO /Outbound Customer Sales Representative Helping the customer to look for the available internet provider within the area.   Providing accurate information that customer needs to know about their account.  Credit card pullout account. MEDIALINK CONTACT SOLUTIONS March 2008 – March 2011  Outbound Customer Sales Representative Handling Bloosky account. Credit card pullout account.    Quality Assurance Specialist Monitoring live calls. Sales Verification for Bloosky Account.  Sending report at the end of the shift. Coaching agents and sales evaluations.    Send remarks and issues of agents to OPS dept.  EDUCATIONAL BACKGROUND Primary JOSE RIZAL UNIVERSITY 2002 Bachelor of Science and Information Technology Secondary MAKATI HIGH PIO DEL PILAR ANNEX HIGHSCHOOL1999 – 2002 PERSONAL INFORMATION: Age:33 years old Status: Married Birth Date:July 03, 1985 Birth Place:Makati Religion:Roman Catholic CHARACTER REFERENCES: Available upon request