Kristine Joy Fortuno

Kristine Joy A. Fortuno Contact Number: - / - Email Address:- Address: Blk 13 Lot 7 Woodrow Hills Subd., Antipolo City, Rizal -------------------- Career Objective -------------------- To work with a reputable organization in a position where I can develop and utilize my versatile skill set, add demanded value to the organization I work for and thus to prove my worth, possessing competent Technical Skills. -------------------- Personal Qualities -------------------- Outstanding analytical, problem-solving, and troubleshooting ability. Superior communication (oral and written), customer service and interpersonal skills. Both independent and team worker, as required. MS Office proficiency and admin task familiarity. Ability to multi-task and prioritize effectively. Highly adaptive and can easily adjust to changes Proactively looking for process excellence opportunities and exhibiting a continuous improvement mindset; and Actively demonstrating the Group values in all areas. -------------------- Work Experience -------------------- February 2013 – November 2013Teleperformance Philippines Greenfield District, Shaw Blvd. Mandaluyong City CSR – Virgin Mobile USA November 2013 – November 2014Teletech 2nd flr. Robinson’s Cainta, Rizal TSR – Dish Network May 2015 – August 2015Concentrix Hanston Square, One San Miguel Ave. Pasig City TSR – Apple EMEIA August 2015 – November 2015IBEX Global Silvercity Tiendesitas, E.Rodriguez Ave. Pasig City Talen Acquisition (Phone Screener POC / Selection) December 2015 – August 2017Telus International Philippines 3rd flr. Telus House, Araneta Cubao, Quezon City TSR – AOL Subject Matter Expert – AOL Team Captain OIC - AOL -------------------- Educational Profile -------------------- Tertiary Level:Universidad de Manila Mehan Garden, Ermita, Manila B.S Psychology 2008 - 2012 Secondary Level:Escualahan de San Juan Montessori Balagtas, Bulacan 2004 - 2008 -------------------- Personal Data -------------------- Date of Birth:April 6, 1991 Place of Birth:Malolos, Bulacan Age:26 years old Gender:Female Height:5’1 Weight:40 kls. Citizenship:Filipino Religion:Roman Catholic Civil Status:Married -------------------- Character Reference -------------------- NamePosition and CompanyContact Number Mr. Charles AsuncionTSR Tier 2 BBS – Telstra- Teletech MOA Ms. Rodelyn BebilaWork Force Officer – AOL- Telus International Philippines Ms. Rahjan Apple LambaySubject Matter Expert – Bell Canada- Quantrics, SM Taytay, Rizal I, undersigned, am swearing that all the above given information is true to the best of my knowledge. __________________________ Kristine Joy A. Fortuno