Kristine Lastierre

Kristine Lastierre Email:-Experience Teletech Bacolod Customer Service Representative April 2007 - June 2008 Handled Telco Account (Sprint) Caters billing and technical issues Upsells products to customers Convergys Corporation Customer Service Representative December 2008 - October 2016 Handled Comcast (phone, cable and internet services) Chat and phone support (handled billing and customer inquiry) Set up tech appointment IQOR - Talisay Technical Support Representative November 2016 - February 2018 Handled Telco Account ( Sprint) Provides Technical assistance to customers for the phone service Upsells additional product and services to the customer IdialU Appointment Setter March 2018 - May 2018 Handles appointment for Credit Repair Calling out possible leads and transfer them to our Credit Repair Team Mohawk Inc Facebook Manager July 2018 - January 2019 Handled  Amazon products Provides chat support through Facebook Platform Upsells products to the customer Limebike Team Leader August 2018 - March 2020 Monitors team attendance and daily productivity Runs KPI Report and Provides Feedback Sends a daily report to the management Distributes daily task to all team members Answers Escalation Chat/Email and Calls One on one coaching to team members with low stats Creates Action plan to improve the team’s performance Cascades all updates to all team members and makes sure that they comply with it. Does QA to all team members and provide feedback Trains Newly hire agents and assist them on their transition to production Manages Social Media Accounts such as IG, Facebook and Twitter Comfort Closet Customer Service / Email Manager April 2020 - July 2020 Manages Online Store (Clothing business) Answers customer inquiry through email (Gorgias Platform) Track Orders, Provide refunds, discounts and make changes to customer’s details through Shopify Smokey Bombs Customer Support June 2020 - present (part time) 3-4 hours a day E-commerce Store (smoke bombs) Provides chat and email support through Zendesk Manages Facebook and Instagram Account Track Orders, Provide refunds, discounts and make changes to customer’s details through Shopify Sends daily report for daily production Reaching out to Social Media Influencers to promote our product