Kristine Thomas

KRISTINE JOYM. THOMAS SALES/CUSTOMER SERVICE REPRESENTATIVE ABOUT PERSONAL SKILLS Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT P:- E:- To obtain a position that would best fit my qualifications and develop further my talent and skills for my continious career growth. WORK EXPERIENCE October 2014 – October 2015 Building Secretary, FERAF Holding Company Inc. Description: Supervise, upkeeps of residential and commercial report to the property owner. Ensure the compliance of the management’s standard rules and regulations. Ensure the cleanliness and orderliness of the facilities inside the premises. Deals with different kind of attitude of the lessee esp. in their tight days. Ensuring the tenants needs are met. Managing different aspects of the day-to-day operations of the management. Most of all, interacting people with different necessary complains and how to resolved it by not abiding the law of the owner at the same time, meeting the satisfaction of the tenants. November 2016 – December 2019 Customer Service Representative/Sales Representative The Results Companies Inc. Assisting costumers related to their account Effectively files complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues Conducting research into connectivity problems or billing errors to resolve issues Treating customers with kindness, honesty and respect to retain their business Acquire thorough knowledge of the company's services and products to make a good first impression with potential customers Serves customers by selling products and meeting customer needs March -October 2020 Alorica Philippines, Inc. Customer Care Representative Resolving customer complaints via phone Reaching out to customers and verifying account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts .Assist with placement of reservations, venue and hotel bookings. EDUCATION Lyceum of the Philippines University-Batangas-BSHRM Undergraduate Pasay City University-BS Education Undergraduate CHARACTER REFERENCES: Gerry D. Thomas - Operations Manager – AMIGO Entertainment Technologies Inc. Dayanara Joy Marquez - Outbound Sales Representative Transparent BPO LCC I hereby certify that the above statements are true and correct to the best of my knowledge. Kristine Joy Thomas Applicant