Kristoffer Dela Torre Dolloso

KRISTOFFER DELA TORRE DOLLOSO Kauswagan St., Barangay Talamban Cebu City, Cebu 6000-*-) I. OBJECTIVE To be modest, creative, and productive employee for it is my fervent desire to be a part of your well-established company that I may somehow be of great contribution in fulfilling the company’s aim and dreams through the knowledge and skills I've gained in my seven year's experience as a call center sales representative and two year experience as a back office administration officer. II. EDUCATIONAL BACKGROUND Name of School and Address Elementary: Highschool: College: Santa Maria Goretti College, Pob. Mahayag, ZDS Santa Maria Goretti College, Pob. Mahayag, ZDS Year Graduated - University Of Can Carlos, Cebu City - Immaculate Conception College – La Salle, Ozamiz City - Course/Degree: Bachelor of Science major in Political Science. III. ORGANIZATIONS ICC-La Salle Alumni Association-member LIT-AG – La Sallian Integrated Theater Arts Guild APO RUNNERS IV. WORK EXPERIENCE Office Staff (Personal Assistant) in Regional Trial Court branch 8, Malaybalay Bukidnon under Honorable Judge. Pelagio Basalo. Estopia -). Duties and responsibilities: - Encode clients' data. - Answer the Judge personal call during courtroom hearing. - Arrange schedule for an appointment request. - Receive calls for inquiries and other information of the trial court. Supervisor in Muhd Nuzrul fishing Company in Kuala Tutong Brunei Darussalam (2005 to 2006) Duties and responsibilities: - Fish sorting and quality checking. - Fish delivery and distribution. - Weekly auditing on fishing boats gasoline consumption. HP Company Customer Service Representative in Teletech in 2007 to 2009. Duties and responsibilities: - Answer calls and providing basic information to customers. - Transfer customer calls to a specific HP Technical Support Dept. - Assist customer on billing charges and disputes. - Handle and resolving Customers complaints. - Take supervisor call requests. HP Home and Home Office Store Customer Sales Representative in Teletech in 2010 to 2011. Duties and responsibilities: - Assist customers in placing orders for HP computers, printers, and accessories. - Provides HP computer customization assistance. - Assist customers on billing, pricing, and promotion disputes. - Encourage customers to take advantage on extended warranty services. - Take supervisor call requests. HP Home and Home Office Store Returns Specialist in Teletech in 2011 to 2013. Duties and responsibilities: - Prevent returns of HP products under a buyer's remorse category. - Negotiate prices and return policy exemptions for a successful return and exchange for defective computers or computers beyond 1 year warranty. - Create and send pre-paid return shipping labels to customers. - Schedule product pick up for customers who are disabled or too old to drive and return their HP products or for the customers who cannot print their pre-paid return shipping labels. - Take supervisor call requests. HP Home and Home Office Store Resolution Specialist Tier 2 in Teletech in 2013 - 2015. Duties and responsibilities: - Prevent cancelations of HP products under a buyer's remorse category. - Sending investigation request for lost, stolen, damaged HP products to HP Lost and Stolen Specialist Department. - Grant return and cancelation exemptions under a case to case basis. - Approve discount and credit request that is beyond the sales department credit limit. - Adjust schedules for delivery and pick up schedules for the HP products. - Contact couriers for inquiries and resolutions for the customers HP products delayed shipment and delivery. - Contact customer bank for a request to remove a pre-authorization hold charge on customer’s credit card. - Send fax and emails to customers bank overseas for a removal of a - pre-authorization hold charge on customers who use an international issued credit card. - Schedule call back request to customers who need follow ups for an unresolved issues from case managers. - Take supervisor call request. Back Office Administrator Customer Support Office in QBE Insurance Company 2015 - 2017. Duties and responsibilities: - Gather and organized certified policy request and email it to the requesting underwriter. - Gather and organized loss run request and email it to the requesting insured or agencies. - Processing miscellaneous task. - Gather and organized loss control reports and email it to the underwriter and the insured. Virtual Administration In Go-VA Career Cebu (March 2017 - Present) Duties and responsibilities: - Updating data collection forms. - labelling documents and forms. - Calling for update and info on an overdue client's insurance payments. - Data Mapping. - Transcribe audio file notes. - General administration, data entry, data feeding. - Review meeting. - Third party authority and information gathering. - Appointment Scheduling -Email Handling V. Weight: Nickname: Age: Sex: Height: Birth date: Birthplace: Civil Status: Nationality: Religion: BIOGRAPHICAL DATA 110lbs Kokok 36 Male 5'5” December 25, 1980 Poblacion Aurora, Zamboanga Del Sur Married Filipino Roman Catholic VI. Skills    Can speak English, Tagalog, Cebuano, Melayu, American Sign Language ASL. Satisfactory skills in Microsoft Word and Excel, Microsoft Outlook, Advance knowledge in Adobe Photoshop CS6, Cinema 4d, Adobe Lightroom, Photography, Carpentry, Painting, Strong PR, Excellent Administrative and Customer Service skills. VII. Character Reference Benedict Ramirez Supervisor HP Home and Home Office Store Teletech 880 Oakridge IT Center AS Fortuna Street Mandaue City 6014 Cebu- Mark Anthony Borces Supervisor HP Home and Home Office Store Teletech 880 Oakridge IT Center AS Fortuna Street Mandaue City 6014 Cebu- Julius Besana Operations Manager North America Operations QBE Samar Loop, Cebu City, 6000 Cebu- Jasmine Claire Supervisor European Operations QBE Samar Loop, Cebu City, 6000 Cebu- Earvin Y. Camanian Risk and Compliance Management Officer [24]7. AI 6F EBloc 3, Cebu IT Park, Cebu City-