PERSONAL INFORMATION
KRISZTINA DÖME
Address
Quito, Ecuador (temporal) – Hungary (permanent)
WhatsApp
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Email
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Skype
dome.krisztina
Nationality
Hungarian
Date of Birth 22 November 1992
SUMMARY
Motivated Copywriter, Content Creator, and Blogger with almost 2 years of experience in this industry
focusing mainly on travel, health, sustainability, and lifestyle topics. Skilled at leveraging the power of
blogs, web content, and social media platforms to increase brand awareness and customer loyalty.
Background includes Business, Management, and Social Media with experience also in Sales and
Customer Service.
WORK EXPERIENCE
Copywriter, Content Creator and Blogger Freelance
Mar 2019 - Present
- Create original and engaging articles, blogs, website posts that are informative and easy to read
- Conduct keyword research and use SEO guidelines to optimize content for different markets
- Write creative social media posts to ensure the desired online reputation of the brand
- Carrying out research for topics to present various options and recommend new ideas
- Produce, edit, and proofread written pieces before publication
- Update websites as needed (WordPress, Elemenetor)
Sales Agent Rebecca Adventure Travel, Quito (Ecuador)
June 2018 - Feb 2019
- Sell holiday packages to foreign visitors in Ecuador, Peru and Colombia
- Cooperate with providers in order to satisfy the needs of tourists and to ensure an excellent service
- Use marketing strategies to promote tours and to improve sales goals set by the management
- Create new products and travel itineraries for the website and online platforms (Tripadvisor, GetYourGuide)
Customer Service Representative Hotel Lanzarote Village (Spain)
- Resolve guests’ enquires and complaints with the help of the management team
- Promote special offers and deals through online platforms and social media
- Provide appropriate back-office customer service and attention
- Handle different payment methods at the front desk and online
Jul 2014 - Aug 2015
Call Centre Representative (part-time) Électricité de France (Hungary) Jan 2012 - Dec 2012
- Manage large amounts of inbound and outbound calls with clients
- Answer enquires and fulfill requests of customers
- Offer different services that improve the general customer service and satisfaction
- Collaborate with sales and operation team members
EDUCATION
Master's Degree in Tourism Economics and Management
University of Bologna, Rimini (Italy)
Bachelor's Degree in Business Administration and Management
University of Szeged, Szeged (Hungary)
Sep 2015–Mar 2018
Sep 2011–Jul 2014
LANGUAGE SKILLS
Hungarian
English
Italian
Spanish
French
Mother Tongue
C1
C1
B2
A2
ECL Certification
CELI4 Certification
PUCE Certification
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ADDITIONAL SKILLS
Digital Competences
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WordPress, Elementor
SEO
Adobe Photoshop, Adobe Lightroom, Adobe Illustrator
Google Analytics, Google Applications
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Social Media Platforms (Facebook, Instagram, Twitter, Youtube)
Microsoft Office / Open Office/ LibreOffice
Certifications
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Instagram Marketing (Udemy)
Complete WordPress Website and SEO Masterclass (Udemy)
Facebook Ads Masterclass (Udemy)
Personal Skills
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Highly organized and detail-oriented
Good time management skills
Excellent communication and team member
