Krizia Ann Capangpangan

KRIZIA ANN CAPANGPANGAN General Virtual Assistant | Customer Service Support PERSONAL PROFILE Enthusiast, adaptable, goal & result oriented individual aiming to leverage may skills to successfully help myself and the company’s growth. CONTACT ME 75 Sanchez-Cayanan Estate Purok 4, Pulung Maragul Pampanga 2009 -- SKILLS SUMMARY English – Conversational Communication Computer Literate Time Management Interpersonal Skill AWARDS RECEIVED Certificate of Completion for Virtual Assistant WORK EXPERIENCE Onboarding Specialist Swiftshift - Upwork | July 2023 - April 2024 Assist new employees with completing necessary paperwork Coordinate training sessions for new employees, including scheduling sessions with the trainers. Serve as a point of contact for new employees to address any questions or concerns they may have during their onboarding process. Maintain onboarding documentation, including checklists, manuals, and training materials. Ensure that the onboarding process complies with legal requirements and company policies, particularly regarding documentation and training. Scheduling Coordinator ATC Healthcare Agency - Upwork | June 2021 to Present Update schedules on the scheduling app. Schedule HCA to work at the facility Coordinate with the facility and HCA for scheduling and other concerns Manage call-outs Help with the payroll for timesheet review Customer Service Support EDUCATIONAL HISTORY Subic National High School Secondary School 2005 - 2009 Clean Slate Pest Control - Upwork | October 2022 to February 2023 Call leads once received them. Coordinate with the field technicians regarding their availability. Add the schedule to the appointment calendar. Follow up leads thru calls, emails, and texts. Request credits for incorrect leads. Manage daily and weekly reports. Scheduling Coordinator At Home Caregivers - Online Jobs PH | Sept 2022 - Nov 2022 Answer calls and text messages from Caregivers Schedule Caregivers to a shift Manage call-outs Finding coverage for the called-out shifts Communicate with the client Scheduling Coordinator (Weekend Support) Homecare Provider - Upwork | March 2022 to Sept. 2022 Answer calls and text messages from Caregivers Schedule Caregivers to a shift Manage call-outs Finding coverage for the called out shifts Communicate with the client Payment Specialist National Debt Relief - Upwork | Feb. 2019 - June 2021 Fix uncleared check/payment from client accounts. Call creditor to make a payment on client’s settlement agreement. Call creditor if there is an issue with the payment. Renegotiate if settlement was voided. Technical Support Convergys PH | Sept. 2017 - April 2019 Answering incoming calls to support customers experiencing cable issues. Perform troubleshooting step to diagnose issues. Walk through customer to perform needed steps to fix the issue. Schedule technician visit if all the steps needs to be done did not fix the issue. Perform various sales by offering upgrade to customer. Customer Service Associate Sutherland Global Services PH | May 2016 - July 2017 Answering incoming calls to assist customers in making a payment over the phone. Proactively asked for payment if the account is past due. Offer settlement option if the customer is met the criteria..