Krysh Ann Gonzaga

Krysh Ann​ ​Gonzaga 45 Purok 2 San Jose, Floridablanca, Pampanga Philippines 2006 Mobile No: - Email:-To further help people and enhance my potentials are my main objectives. I have over 8 years experience in the BPO industry, handled various accounts both in inbound and outbound call center environments. I am proficient in both oral and written communication, computer literate, goal oriented, hardworking, responsible and willing to be trained. Experience November 2006 - February 2008 Customer Service Associate HSBC Electronic & Data Processing Inc. Took calls in an inbound call center environment for HSBC credit cardholders in the US. Answered inquiries about the credit cards & other related issues.Offered added features & services for customers' account (Up selling).Consistently hit metrics & received bonuses. February 2008 - March 2009 Order Verification Specialist National Pen Philippines LLC Called customers ( US & Canada based) who placed their orders through mail to verify quantity, design, correct imprint, courier & the delivery address. Checked if customers would like to increase their order (Up selling) . Consistently meet targets. August 2010 - January 2016 Benefits Admin Specialist ACS, A Xerox Company Took calls for Xerox Employees (US based) both actives & retirees who has Health Coverage . Answered inquiries regarding employees' healthcare, enrollment, coverage & other related issues.Received commendations, awards & incentives for hitting the metrics. Education- STI college Bachelor of Science in Computer Science (Undergraduate) Skills Customer Service Data Entry Email Handling /Chat Support Typing